Technical Support Engineer
CurrentEnterpise level physical security with IOT devices and other services.-Working independently and collaboratively, you will solve technical issues and advise customers on our platform-Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles-Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues-Provide best practice design, installation, and configuration expertise to enterprise customers-Communicate technical matters to customers both orally and in writing-Own customer issues from creation to resolution-Collaborate with Engineering and Product teams to test new products and identify bugs-Write technical knowledge base articles and whitepapers-Staying up to date on the latest products and industry technologies-Build tools and processes that will scale