Coordinator Business/Government Ops
Provide online support to internal and external customers through account servicing and maintenance for National, State Government, and Standard Business Accounts. Provide a high level of resolution support and adapting to their varying needs and requirements. Responsible for being solution oriented and proactive, providing first call resolution, including eliminating repeat calls, reducing unnecessary transfers and assisting with escalations and large research requests.Selling the value of Verizon solutions by using strong communication and negotiation skills to improve the customer experience and increase company revenue. Applying technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.