CMMS Data Manager for one of JLL’s largest financial and investment services accounts: 73 mil sq ft, 7000+ properties, 16K+ ATM terminals, 79K assets, 50+ countries and 10 languages. Leads a four-person data management team responsible for maintaining client’s global CRE portfolio within our integrated CMMS platform. Key contributions include:• Implemented on-account planned preventive maintenance (PPM) program in the CMMS application for the client’s entire CRE portfolio globally; personally validating 79K asset records prior to upload in the CMMS application• Led PPM program training rollout by training all IT support desk agents, client users, and all FM & engineering team users globally across all three FM supplier teams servicing the account• Migrated client’s ATM R&M program into our CMMS platform: 16K+ ATM terminal records & corresponding maintenance schedules • Transitioned client’s EMEA CRE portfolio from previous FM supplier to JLL responsibility: 37 properties, 4 mil sq ft, 4 countries• Migrated client’s Signage Illumination & Cleaning Program into our CMMS platform; validating over 10K maintenance schedules prior to upload • Partnered with account engineering director to create the JPMC CMMS Steering Committee to formalize data standards, prioritize projects and coordinate the strategic vision of the CMMS system among our client & FM partners• Developed on-account CMMS audit program to ensure critical data elements were accurate and adhered to account data governance standards• Collaborated with CMMS Platform Lead to improve existing WO approval process to allow for an alternate approver, and to accommodate separate approval routing structures for FM vs Signage work streams • Appointed by the Data Governance Director to serve as the Data Steward for the CMMS platform• Joined Accruent’s 360/FAMIS Customer Advisory Board (2019)• Promoted to Associate Director (2017)• Completed JLL’s Customer Experience training program (2017)

CMMS administrator and operations manager for large, financial services account. Led a team of two operations supervisors, 13 property service professionals, and one CMMS administrator that were responsible for servicing our client’s US-based CRE portfolio within our integrated CMMS platform. Key contributions included: • Migrated client’s US-based CRE portfolio from JLL’s integrated CMMS platform back to their internal FM technology solution (REMS)• Developed data management playbook for account CMMS standards & operations• Prepared account governance and performance reporting for delivery to the client on a monthly basis • Joined JLL’s 360 Center of Excellence group (2012)

Completed 19 months of Naval Flight Officer (NFO) training at Naval Air Station Pensacola:• Logged over 100 incident-free flight hours in various training aircraft platforms• Planned all aspects of each training mission and conducted pre-flight briefings with Mission Commander & flight crew • Utilized crew resource management (CRM) techniques to designate mission responsibilities and mitigate risk• Performed operational risk management assessments (ORM) prior to each flight and briefed Mission Commander with recommendations

Commissioned as an Ensign in the United States Navy after completing Officer Candidate School (OCS) training at Naval Station Newport:• Officer Candidate School (OCS) consists of 12 weeks of intense military instruction in leadership concepts, personnel management, engineering & weapons systems, seamanship, and military law• Completed Division Officer Training Course (DIVO) at Naval Air Station Pensacola; learning the fundamentals of division officer leadership, workforce development, conflict resolution and performance counseling

• Served as the CMMS administrator for the Fannie Mae account team• Prepared monthly account management report (MAM) for account leadership team • On-account liaison between the facilities field team and the Property Service Center located in Pittsburgh• Trained new team members and vendors on the FM technology

• Contracts administrator for the BBVA Compass Bank account; developed and maintained vendor contract and insurance database• Served as the CMMS administrator for the account team• On-account liaison between the facilities field team and the Property Service Center located in Pittsburgh• Trained new team members and vendors on the FM technology

• Led a team of eight property service agents and two team leads across multiple client accounts in the National Property Service Center (NPSC)• Managed quality and production of staff while maintaining strategic staffing levels