Tyler Dao Email & Phone Number

• Cyber Security Analyst for a Financial Services company with 5,000 employees as the first point of contact for threats in a Security Operations Center.• Utilize M365 Defender (EDR) and ReliaQuest (MDR) security solutions to investigate, manage and mitigate 150+ security alerts/incidents a month.• Perform incident response and handling based on risk categorization.• Analyze malicious phishing emails, domains and IPs using Open Source (OSINT) tools and recommend proper blocks based on analysis.• Collaborate with Senior Security Engineers and SOC managers to detect, contain and remediate threats to the network, web apps and systems.• Examine user identity activity through Defender for Cloud Apps and Azure.• Train and mentor a Junior Cyber Security Intern.• Continually liaise with users to gain insight on incidents and maintain a high level of communication to allow them to understand the situation.

• Audited a University's IAM assessment and produced a gap analysis utilizing a Cyber Target Operating Model.• Participated in building business cases for post secondary institutions to enhance their IAM architecture.• Assisted in the Enterprise & Consumer IAM (EIAM & CIAM) refresh of a Big 5 Bank of Canada.

• Responsible for on-boarding new hires remotely, provisioning their account in AD and granting access following the least privilege framework.• Utilized JIRA to handle tickets for resolving issues and requests.• Employed ITIL practices by following processes on change, incident and project management.• Built processes for remediating phishing emails in M365 Defender.• Documented and implemented BatchPatch to automate patching.• Backup servers using VEEAM prior to patching.• Performed backups & restorations of SQL databases upon client requests.• Actively looked for cost savings and saved $7000+ annually from licensing.• Built/configured workstations for users.• Maintained/created documentation using Confluence.• Managed the virtual environment using VMware.

• Granted users access permissions to resources with AD and Azure AD.• Created and managed mailboxes utilizing Exchange and PowerShell.• Managed distribution lists through M365 admin center and Exchange.• Assisted with escalated tickets in ServiceNow to resolve Tier 2 issues.• Used VMware vSphere and Azure to manage the virtualized infrastructure.• Mitigated and responded to phishing emails through M365 Defender.• Planned & tested transition of on-premises file servers in the Middle East to the Cloud in Azure as the Project Lead.