Tyler Davis Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Provide support and training to pilot clients on companies Mobility Solutions products. Play key role in the deployment of new application releases through participation in UAT. Facilitate timely and accurate communication of project information, client requests, and escalations among cross-functional teams and levels of management. • Serve as subject-matter-expert for multiple products offered by the Mobility Solutions Team • Created documentation in conjunction with the Training Department for release on the companies Learning Management System.

As Operations Product Specialist, I analyze operations data, issues, processes, and documents to develop strategies to optimize products and systems. My responsibilities include UAT testing, root-cause analysis of application errors, and facilitation of communication among stakeholders. I serve as subject-matter-expert for SQL-related issues, and train many new team members in company SQL procedures. I have made several improvements in efficiencies, productivity, and time-savings through product innovations and resolution of complex technical issues.

In this role, I promoted the timely and accurate processing of payroll for 350+ individual client accounts through implementation, configuration, customization, and technical support of software solutions. This included providing client education to facilitate the efficient use of programs. I performed process amendments for quarterly and year-end reports as well as tracking, documentation, and resolution of web application and database errors. To ensure data safety and prioritize issues, I collaborate with team members across departments. In conjunction with other stakeholders, I made several improvements that increased the efficiency and accuracy of client support processes.

I assisted clients in a consultative role, offering retirement, estate, long-term care, financial, insurance, and wealth management products and services. To address the needs presented by the Affordable Care Act, I provided clients with education and resources for effective decision-making. I empowered small businesses to provide supplementary employee benefits and updated financial advisors on the latest products, tools, and trends. My responsibilities included accepting client payments and balancing cash.

Master'S Degree, Computer Software Engineering

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