Tyler Burnett Email & Phone Number

Broomfield, Co, Us

Madison, Wisconsin, Us

Fort Wayne, In And Denver, Us

Functioning as the sole member of a new security team in an MSP environment servicing multiple Enterprise to SMB clients. With a large focus on Vulnerability Management. Patch Management, Alert Triage, & Executive reporting.• On-boarding clients with Blackberry Cylance XDR & Tenable• Gained exposure to today’s security product market through demo’s and testing of various products. • Administered security training & phishing campaigns through the security training platform KnowBe4 for 8+ companies. • Developed a ‘security score’ and reported monthly remediation progress at an executive level.

Hickory, North Carolina, Us

Managed day-to-day operations for technical support team providing 1st and 2nd level support to our global end users. Installed, configured, and migrated data of new employees or to newer equipment and providing direct support with software such as IBM Lotus Notes, SAP, and Microsoft Office products. Accomplished threat analysis and interception of over 400 critical security vulnerabilities across 700+ endpoints.

Provided direct assistance and support with technical issues using a ticketing system. Performed hands-on computer hardware set-up/assembly and installed software on new and older computers.

Boston, Ma, Us

Recruited to serve as a proficient Quality Assurance Engineer charged with completing scope across end-to-end testing of separately managed accounts opening processes. These processes were revisions to an existing product-offering.• Collaborated effectively with technology and business partners, completing projects in alignment with all delivery requirements and expectations.• Diligently performed test case definition, development, and execution.

Boston, Ma, Us

Dually functioned as a Technical Advisor & System Engineer/Customer Service Support Professional.• Demonstrated expert-level interpersonal communication, active listening, and customer service skills by aligning customer needs and expectations with available products and services.• Concurrently monitored 8K+ devices while utilizing a Mobile Device Management system "MobileIron."• Partnered with senior leadership in coordinating efficient device support.• Attained knowledge and expertise in Agile environments while working alongside a Scrum Master.

Attained knowledge and expertise in web UI and framework creation, in addition to the overall design of multiple smartphone apps. Conceptualized diverse and intriguing designs such as logos utilizing Adobe Photoshop. Accumulated training in sales and business team processes and strategies.

Information & Computer Technology, Networking & Security

Associate Of Science (As), Mathematics And Computer Science