Delivered solutions to achieve stakeholder vision for Rocket Mortgage's 'Verification of Employment' process, which completes 850k+ client verifications per year.Managed the Employment Verification product backlog, established user story acceptance criteria and created sprint release plans towards achieving overall product roadmap, with 95% of the team’s commitments being completed within the estimated timeframe.Performed opportunity and cost analysis along with key business stakeholders to determine the most impactful and effective methods to automate and streamline the verification of employment process. Conducted interviews, shadowing sessions, User Acceptance Testing (UAT), and requirements elicitation with users to understand pain points of the current process and opportunities for innovation and automation.Led planning and implementation of 4 new API integrations with third party vendors, leading to a reduction in verification of employment average turn time from 5 days to 2 days, and an increase from 24% to 47% of the total verifications completed using automated methods.Implemented a continuous discovery framework, leading to a more agile approach to whole feature prioritization and a 52% reduction in user story lead time after 6 months.

Managed the company-wide case management system, including handling integration with outside vendors, managing data flow and security concerns with other internal and external systems, and performing incremental and large scale improvements of essential featuresConfigured the Business Operations team’s dashboard in JIRA, including integration of JIRA data into DOMO to create dashboards, visualisations and reports. Using this data, the team was able to take a more agile approach to work, and get a more accurate understanding of the work done each quarterWorked on a large scale project to integrate with a 3rd party case management company to help them manage an important litigation. Tasks included gathering requirements, mapping data flow between three systems, helping set up medical records ordering functionality in their portal, and creating necessary changes in our CMS to accept JSON data for various data submissionsCreated and presented a business strategy document for HR and senior leadership outlining possible strategies for improving the firm’s online reputation. After senior leadership review, implemented the various proposed solutions, including integrating with a business listing management platform to allow our team members to monitor and respond to reviews across all review websites, and proactively seek out reviews and feedback from clients. Initial implementation of the strategy resulted in a large uptick of positive reviews and a more clear and unified online marketing and social media strategyPerformed routine testing and data reconciliation with many outside vendors to ensure fidelity and security of sensitive client dataWorked with paralegals to gather requirements for necessary changes to functions within our systems, and helped create templates for essential document generation functionality. These were previously being filled out by hand, and we were able to save paralegals around 2 hours per day with the document generator tool

Worked with senior business stakeholders and technology team leaders to reimagine the entire appraisal process to fit a service oriented model that is able to integrate with the legacy system while adhering to strict regulatory standards around the appraisal process.Created detailed technical requirements documentation which outlined both functional andtechnical requirements for Quicken Loans systems, including integration with outside systems.Continued improving the newly integrated systems identifying improvement opportunities, proposing recommendations to business partners, and supporting technical requirements building to execute and deliver improvement, as well as handling related support issues.Participated as a leader of the company-wide BA Community to shape the vision of the business analyst role, and facilitate the development of business analysts across the company through training, info sessions, and community events.Led an overhaul of the Quicken Loans collateral review process, to integrate with investor required (Fannie Mae / Freddie Mac) automated appraisal review technology, allowing a much more efficient and streamlined collateral underwriting process. Worked as the primary designer and engineer of complex business rules around the automated ordering of investor required disaster inspections. Learned to use the InRule Business Rules Management System to design and implement rule logic, and create automated regression tests.Initiated a project using Business Process Modeling Notation (BPMN) to document all steps in the appraisal ordering, review, and approval processes, including integration with outside systems, with hopes of providing a clearer, more detailed picture, as well as finding inefficiencies in the current process.

Analyzed and interpreted data to unearth weaknesses and problems, and comprehend the causes of delays in the Title Review process across integrated systems.Gathered and communicated essential information for process improvement between teams Collected and analyzed information about the business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)Formulated recommendations and solutions with attention to the business area's wishes, capabilities and limitations and formed concise reports to help drive decisions Awarded “Intern of the Quarter” award in Q4 2016 for excellent performance in the role

Assisted Ph.D. students in performing experiments and data analysis. Researched cholinergic systems and how they relate to the cognitive control of complex movement in Parkinson’s Disease.

Created weekly written content for The Michigan Daily. Interviewed and communicated with various community members for articles.Transcribed interviews and choose appropriate quotations for use in articles, edit articles for content.Responsible for writing an in-depth and expansive leading story for “The B-Side”.