Tyler D. Email & Phone Number

Greater Denver Area

● Provide hardware and software support for 300 Engineers, Scientist, Project Managers, and Administrative staff across 8 different locations, both on-site and remotely.● Minimize downtime and implement infrastructure during office relocations and remodels to ensure maximum business continuity.● Collaborate with Management to develop roadmaps aimed at reducing costs, planning for scale, and improving employee morale.● Mobility Management lead – Constructed SOP’s and documentation, pilot testing, MDM configuration, and deployment of over 450 devices in 6 months. Decreased data lag from field to central teams via automation, saving estimated 20,000 hours of labor/yr.● User Account service owner. Manage accounts, permissions, distribution lists, and Group Policy via Active Directory.

Parker, Co

● Interacted with customers helping them to purchase the optimal phone and manage their billing account with AT&T. ● Hardware and software technician for on-site location mobile OS troubleshooting for multiple platforms, warranty replacement, sim card technology, and screen replacement.

Littleton, Co

● Assisted on-site Dish Technicians with troubleshooting Dish equipment in a commercial environment remotely. ● Averaged 15-30 requests per day maintaining CSAT > 80% following ACSI model.

Littleton, Co

● Managed customer support requests escalated from Customer Service Representatives for additional equipment troubleshooting with customer via phone.● Averaged 30-40 requests per day maintaining CSAT > 80% following ACSI model.

Littleton, Co

● Received direct calls from customers for any billing inquiries, service changes, basic troubleshooting, and escalation to correct department.● Averaged 75-100 requests per day maintaining CSAT > 75% following ACSI model.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Business Administration - Bba, Sport And Fitness Administration/Management

High School Diploma, Ridgway