● Assist with hiring, training, scheduling and processing payroll for over 100 employees ● Oversee daily operations by adjusting staffing to fit crowd levels, ensuring the proper function of all scanning equipment, and making certain all guests are provided with an exceptional experience● Resolve challenging guest interactions, including ticket issues and fraudulent pass use scenarios● Coordinate with other departments to solve problems, such as scan gun malfunctions and ticket issues, and to provide Epic Service Solutions for guests who had a poor experience at the resort● Learned how to increase my impact as a leader, how to improve my communication style, and how to deliver feedback more effectively in leadership classes offered through the company● Nominated to participate in a discussion with the company’s CEO and a select group of high-performing employees

• Responsible for managing daily scan operations within scanning team pod.• Responsible for ensuring experience of a lifetime for scanners in my team.• Provide training and guidance to staff and enforce department policies.• Conduct daily on-snow morning meetings and active warm-ups with scanning team.• Timely and equitably distribute Lead break.• Assist Leads in resolving ticket issues.• Respond to all fraudulent pass use situations and follow fraud Standard Operating Procedure.• Monitor staffing needs and adjust according to business levels.• Assist Supervisor in collection of operational KPIs.• Assist Supervisor in conducting feedback, coaching, and disciplinary sessions.• Co-ordinate with Supervisor and IT to fix any gun or network issues that may arise.

● Implemented a sports curriculum in which kids learned to play football, soccer, basketball, and baseball through drills and skills practices● Communicated with parents of weekly campers in order to confirm pick-up time, drop-off time and location, as well as to collect weekly payments● Provided emotional and physical support to campers by challenging their technical skill levels

B.S. Kinesiology