Tyler Gordon Email & Phone Number

Midvale, Utah, United States

• Successfully increased the adoption rates of our Documents platform through a change management strategy designed to consider both end-user and product goals.
• Create OCM strategies and plans by leveraging Prosci change methodologies around the people side of change. This includes OCM tools such as stakeholder impact analysis, risk assessments, communication plans, training.
• Develop testing plans, test cases and conduct user acceptance testing to validate the functionality and usability of the expected software feature.
• Collaborate with cross-functional teams on reporting, strategy, and business readiness to ensure our products are successful and working as intended.

Orem, Utah, United States

• Prepared comprehensive business requirement documents, functional specifications, use cases, and user stories to ensure a clear understanding of a project objective and deliverables.
• Identified inefficiencies and bottlenecks in existing processes and recommended targeted solutions to optimize operations.
• Collaborated with cross-functional teams and stakeholders to elicit, analyze and document business requirements.
• Maintained a product backlog and prioritized work based on the development workload.

Orem, Utah, United States

• Built strong relationships with members by providing exceptional service and personalized attention. Educated borrowers on loan terms, repayment options, and financial management strategies.
• Assessed applicants’ creditworthiness by analyzing credit reports, financial statements, and other relevant documents. Evaluated debt-to-income ratios, credit scores employment history, and collateral to determine loan.
• Prepared loan files for underwriting, ensuring all necessary information and documentation are complete and accurate.
• Was the top loan officer that would negotiate over $2.5 million in consumer loans each year which resulted in more revenue for UCCU.

Lindon, Utah, United States

• During my marketing internship, I embraced a variety of roles that allowed me to gain a broad and dynamic experience:
• Brand Manager: Assisted companies in crafting and refining their online presence, providing strategic consultations to ensure consistent and impactful brand representation.
• Account Manager: Collaborated closely with clients to enhance their online reputation through targeted SEO strategies and engaging blog content, driving measurable results.
• Social Media Specialist: Successfully grew RMC's social media presence by 15% monthly, leveraging creative content and strategic sharing to boost engagement and reach.

Provo, Utah Area

• Independently managed a portfolio of 30 clients, consistently surpassing expectations on key project milestones.
• Delivered weekly data presentations to clients, ensuring that Entrata's services met or exceeded their expectations.
• Collaborated with cross-functional teams to develop and implement strategic plans that enhanced quality and aligned with company objectives.