Tyler Gordon Email & Phone Number

Midvale, Utah, United States

● Successfully increased the adoption rates of our Documents platform through a change management strategy designed to consider both end-user and product goals. ● Create OCM strategies and plans by leveraging Prosci change methodologies around the people side of change. This includes OCM tools such as stakeholder impact analysis, risk assessments, communication plans, training plans, and change resistance. ● Develop testing plans, test cases and conduct user acceptance testing to validate the functionality and usability of the expected software feature. ● Collaborate with cross-functional teams on reporting, strategy, and business readiness to ensure our products are successful and working as intended.

Orem, Utah, United States

● Prepared comprehensive business requirement documents, functional specifications, use cases, and user stories to ensure a clear understanding of a project objective and deliverables. ● Identified inefficiencies and bottlenecks in existing processes and recommended targeted solutions to optimize operations. ● Collaborated with cross-functional teams and stakeholders to elicit, analyze and document business requirements. ● Maintained a product backlog and prioritized work based on the development workload.

Orem, Utah, United States

● Built strong relationships with members by providing exceptional service and personalized attention. Educated borrowers on loan terms, repayment options, and financial management strategies. ● Assessed applicants’ creditworthiness by analyzing credit reports, financial statements, and other relevant documents. Evaluated debt-to-income ratios, credit scores employment history, and collateral to determine loan eligibility and appropriate lending terms. ● Prepared loan files for underwriting, ensuring all necessary information and documentation are complete and accurate. ● Was the top loan officer that would negotiate over $2.5 million in consumer loans each year which resulted in more revenue for UCCU.

Lindon, Utah, United States

During my marketing internship, I embraced a variety of roles that allowed me to gain a broad and dynamic experience:• Brand Manager: Assisted companies in crafting and refining their online presence, providing strategic consultations to ensure consistent and impactful brand representation.• Account Manager: Collaborated closely with clients to enhance their online reputation through targeted SEO strategies and engaging blog content, driving measurable results. • Social Media Specialist: Successfully grew RMC's social media presence by 15% monthly, leveraging creative content and strategic sharing to boost engagement and reach.

Provo, Utah Area

• Independently managed a portfolio of 30 clients, consistently surpassing expectations on key project milestones.• Delivered weekly data presentations to clients, ensuring that Entrata's services met or exceeded their expectations.• Collaborated with cross-functional teams to develop and implement strategic plans that enhanced quality and aligned with company objectives.