Tyler Dounley Email & Phone Number

Waco, Texas, United States

- Conducted comprehensive evaluations of client establishments to assess service quality, adherence to brand standards, and customer experience.- Strategically observed and documented interactions with staff, product presentation, and overall atmosphere to provide actionable feedback for improvement.- Utilized discretion and attention to detail to maintain anonymity and accurately represent the typical customer experience.- Compiled detailed reports outlining findings, insights, and recommendations to support clients in enhancing their operations and customer satisfaction.- Collaborated closely with team members and management to ensure alignment with project objectives and client expectations.

- Collaborated with the mystery box brand, Magic Drop, and partnered with musician Chrissy Chlapecka to create a Surprise Box, a unique offering for her fan base.- Played a pivotal role in the creation of digital content by photographing and utilizing advanced Photoshop skills to enhance and customize images according to the musician's brand aesthetic.- Demonstrated a deep understanding of the musician's fan base and preferences, ensuring that the content resonated with her audience and met their expectations.- Effectively communicated with the digital artist to convey ideas and concepts, pitching creative proposals and providing feedback to achieve the desired outcomes for the Surprise Box.- Contributed innovative ideas and solutions to enhance the overall branding and marketing strategy of Magic Drop, resulting in increased engagement and sales for the Surprise Box.

Waco, Texas, United States

- Take and serve food and drink orders to patrons of this popular local restaurant- Proactively learn new seasonal food and cocktail menus- Use POS system to input orders and process cash, debit, credit, and gift card payments- Perform side work (including setup, sanitization, restocking, and assisting other servers) to help maintain a clean, efficient facility

Carrollton, Texas, United States

- Created welcoming, positive customer experience while entering sales at front cash registers.- Collaborated with team to merchandise products, manage store inventory, and order stock.- Maintained store displays and signage to match company standards and accurately reflect weekly sales.

Carrollton, Texas, United States

- Created welcoming, positive customer experience while entering sales at front cash registers.- Achieved 100 percent customer satisfaction on surveys.- Contributed to store exceeding its monthly sales goals- Collaborated with team to merchandise products, manage store inventory, and order stock.- Maintained store displays and signage to match company standards and accurately reflect weekly sales.