● Maintain key vendor relationships on behalf of SJA Solutions.● Own research and development of new products and services.● Develop technical implementation standards for product stack.● Oversee departmental processes that affect inter-department communication, project design, project delivery, and service delivery.● Grew professional services implementation 57% from 2021 to 2022.● Grew professional services implementation 46% from 2022 to 2023.● Utilize sales training and skills to close project sales and new managed services deals.

● Lead requirements gathering, solution design, testing and deployment of projects.● Work with clients and team of engineers to develop a scope of work, risk analysis, work plan, and bill of materials to generate proposals.● Ensure engineers are meeting project deadlines on time, within budget, and on scope. ● Using leadership and management skills to create accountability for direct reports.● Follow PMI's PMBOK methodology to plan, manage, and control projects.● Conduct internal project meetings: solution design, engineering, and lessons learned meetings.● Project scheduling and capacity planning.● Work with engineers and vCIO’s to provide budgetary numbers for projects in the sales pipeline.

● Work with customers, vendors and internal stakeholders of all levels to define technical and business system specifications for projects.● Recommend appropriate courses of action to technology vendors and leadership on technical issues.● Analyze clients’ business and technical challenges and design comprehensive solutions that integrate smoothly into client environments.● Manage documentation creation, analysis and maintenance throughout the course of a project.● Maintain security, backup, and redundancy strategies throughout project design phases to maintain a clients recovery point objectives and recovery time objectives. ● Provide highest level of technical support for internal escalations as needed. ● Liaise with vendors and other IT personnel for problem resolution.

● Work with our customers to create customized scopes of work and implementation plans for large hardware or software deployments● Oversee and manage service KPI's ● Manage internal IT roadmap● Research, review, and test software solutions centered around document management, pull print, and security in the print space● Build relationships with technical resources at OEM's, partners, and third party companies.● Reduced IT expenditures by 21%

● Create and implement standards for virtual server environment● Manage and maintain Cisco UCS Blade server enviornment using UCSM● Manage and maintain NetApp and Synology SAN and NAS environments● Ensure business continuity by ensuring backups are completing and being tested monthly using Veeam Backup and Replication.● Implement monthly server host and server up time reports using Veeam One. ●Manage internal DNS, DHCP, Active Directory, and NFS data stores. ● Document changes in proper change log● Document new software and hardware implementations● Assist and train other team members as necessary● Assist in help desk support as needed.● Project management and implementation for various IT related projects. ● Group policy management and creation to automate as many tasks as possible. ● Make future server and storage recommendations based on resource, user, and data growth.

● Moderate and tag domains according to the OpenDNS categories they belong in

● Network maintenance and configuration (Cisco ASA Firewalls and HP ProCurve switches)● Server maintenance and support (Dell PowerEdge R series servers, ESXi v5.5-6, Windows Server 2008R2-2012R2)● Project implementation● Managed NTFS security permissions● Created Group Policies to automate monotonous tasks.● Interacting with the end user's and providing them with help desk support● Working with the rest of the support team to manage priorities and end user expectations● Resolving tickets and solving problems● Documenting solutions and building company knowledge base● Recommend potential areas for upgrades to account vCIO as necessary

● Created stats dashboard for weekly service meeting using the Brightgauge web portal and Connectwise Integration ● Created metrics in which to measure the reactive support team ● Scheduled and allocated resources for reactive support team ● Organize, update, and schedule queued service tickets. ● Purchase hardware upgrades and replacements ● Continued support assisting network administration team in my Network Engineer/Client Support role

● Assist in support for numerous clients in the Greater Grand Rapids area ● Manage active directory, IBM Domino/Lotus Notes, and user accounts in Syteline ERP for our largest managed services client. ● Assist in infrastructure upgrades including firewall updates, access point deployments, and new workstation deployments. ● Assist in server setups including installing VMWare ESXi v5.5 and setting up RAID configurations. ● Meet with end users on site to provide the best end user experience possible. ● Use Connectwise and Labtech on a daily basis to keep track of time records, internal analysis, manage support tickets, and provide remote management services. ● Setup and configured Windows Deployment Server to store client images for rapid PC deployment.

● Developed system for managing company contacts and deploying company cell phones● Assisting with system administration tasks including user permissions and account creation within Active Directory● Manage IBM Domino User access groups and email accounts● Providing end user support using ConnectWise Ticket System including support for PC's, printers, scanners, hand held scanners, cell phones, and various software throughout the company● Deploy new work stations including domain access, software setup, and work station setup

● Maintained Windows 2003 Server and Windows XP workstations within the building● Rebuilt and configured updated website on Wordpress Content Management System● Maintained Quickbooks Point of Sale register● Maintained Inventory levels within Quickbooks POS and submitted Inventory Orders● Implemented Quickbooks Intuit Payment Network for online billing, payment receiving, and processing● Created a company database to automate company appointments, phone call logs, and work order systems● Filed office paper work ● Assisted customers in product selection, checkout, loading, and with special orders

● Completed 220 Hours● Programmed company-wide absence board in PHP, MySQL, and HTML● Integrated Windows Authentication into absence board application● Used Microsoft SQL Server 2008 to assist in writing and testing SQL code● Created user based authentication levels