Tyler Elston Email & Phone Number

Grand Rapids, Michigan, US

• Maintain key vendor relationships on behalf of SJA Solutions.
• Own research and development of new products and services.
• Develop technical implementation standards for product stack.
• Oversee departmental processes that affect inter-department communication, project design, project delivery, and service delivery.
• Grew professional services implementation 57% from 2021 to 2022.
• Grew professional services implementation 46% from 2022 to 2023.

Grand Rapids, Michigan, US

• Lead requirements gathering, solution design, testing and deployment of projects.
• Work with clients and team of engineers to develop a scope of work, risk analysis, work plan, and bill of materials to generate proposals.
• Ensure engineers are meeting project deadlines on time, within budget, and on scope.
• Using leadership and management skills to create accountability for direct reports.
• Follow PMI's PMBOK methodology to plan, manage, and control projects.
• Conduct internal project meetings: solution design, engineering, and lessons learned meetings.

Grand Rapids, Michigan, US

• Work with customers, vendors and internal stakeholders of all levels to define technical and business system specifications for projects.
• Recommend appropriate courses of action to technology vendors and leadership on technical issues.
• Analyze clients’ business and technical challenges and design comprehensive solutions that integrate smoothly into client environments.
• Manage documentation creation, analysis and maintenance throughout the course of a project.
• Maintain security, backup, and redundancy strategies throughout project design phases to maintain a clients recovery point objectives and recovery time objectives.
• Provide highest level of technical support for internal escalations as needed.

Grand Rapids, Michigan, US

• Work with our customers to create customized scopes of work and implementation plans for large hardware or software deployments
• Oversee and manage service KPI's
• Manage internal IT roadmap
• Research, review, and test software solutions centered around document management, pull print, and security in the print space
• Build relationships with technical resources at OEM's, partners, and third party companies.
• Reduced IT expenditures by 21%

Comstock Park, MI, US

• Create and implement standards for virtual server environment
• Manage and maintain Cisco UCS Blade server enviornment using UCSM
• Manage and maintain NetApp and Synology SAN and NAS environments
• Ensure business continuity by ensuring backups are completing and being tested monthly using Veeam Backup and Replication.
• Implement monthly server host and server up time reports using Veeam One.
• Manage internal DNS, DHCP, Active Directory, and NFS data stores.

San Jose, CA, US

• Moderate and tag domains according to the OpenDNS categories they belong in

Grand Rapids, Michigan, US

• Network maintenance and configuration (Cisco ASA Firewalls and HP ProCurve switches)
• Server maintenance and support (Dell PowerEdge R series servers, ESXi v5.5-6, Windows Server 2008R2-2012R2)
• Project implementation
• Managed NTFS security permissions
• Created Group Policies to automate monotonous tasks.
• Interacting with the end user's and providing them with help desk support

Grand Rapids, Michigan, US

• Created stats dashboard for weekly service meeting using the Brightgauge web portal and Connectwise Integration
• Created metrics in which to measure the reactive support team
• Scheduled and allocated resources for reactive support team
• Organize, update, and schedule queued service tickets.
• Purchase hardware upgrades and replacements
• Continued support assisting network administration team in my Network Engineer/Client Support role

Grand Rapids, Michigan, US

• Assist in support for numerous clients in the Greater Grand Rapids area
• Manage active directory, IBM Domino/Lotus Notes, and user accounts in Syteline ERP for our largest managed services client.
• Assist in infrastructure upgrades including firewall updates, access point deployments, and new workstation deployments.
• Assist in server setups including installing VMWare ESXi v5.5 and setting up RAID configurations.
• Meet with end users on site to provide the best end user experience possible.
• Use Connectwise and Labtech on a daily basis to keep track of time records, internal analysis, manage support tickets, and provide remote management services.

Rockford, Michigan, US

• Developed system for managing company contacts and deploying company cell phones
• Assisting with system administration tasks including user permissions and account creation within Active Directory
• Manage IBM Domino User access groups and email accounts
• Providing end user support using ConnectWise Ticket System including support for PC's, printers, scanners, hand held scanners, cell phones, and various software throughout the company
• Deploy new work stations including domain access, software setup, and work station setup

• Maintained Windows 2003 Server and Windows XP workstations within the building
• Rebuilt and configured updated website on Wordpress Content Management System
• Maintained Quickbooks Point of Sale register
• Maintained Inventory levels within Quickbooks POS and submitted Inventory Orders
• Implemented Quickbooks Intuit Payment Network for online billing, payment receiving, and processing
• Created a company database to automate company appointments, phone call logs, and work order systems

Grand Rapids, MI, US

• Completed 220 Hours
• Programmed company-wide absence board in PHP, MySQL, and HTML
• Integrated Windows Authentication into absence board application
• Used Microsoft SQL Server 2008 to assist in writing and testing SQL code
• Created user based authentication levels

M.S, Project Management

B.S, Computer Information Systems

A.A, Emphasis On Computer Information Systems