Tyler Fiore Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Scottsdale, Arizona, United States

*Led a team of 17 delay analysts and 3 remote audit team members located in Texas.*Launched the company's first branch office in Arizona which included interviewing, hiring and onboarding new team members and assigned to designated business areas. *Processed both lender and title documents to assist with processing and disbursing loans for home refinances and lines of credit (HELOC's).*Initiated process improvements and created training materials to reflect new and updated changes. *Set daily and monthly KPI’s and corresponding SLA’s.*Monitored team member phone calls and quality.*Conducted monthly 1:1's. team huddles, and wrote monthly and quarterly performance reviews.*Managed day to day scheduling of the team and ensured all queues had adequate coverage.*Provided feedback and coaching to team members. *Examined daily reporting and provided feedback to the team accordingly. *Collaborated with external and internal clients to solve escalated situations.*Monitored team members' overtime, efficiency, workflow and pipeline management.*Cross-trained in all business areas to provide better customer service.*Implemented cross training program that improved accuracy and quality in workflow. *Wrote schedules for all frontline team members to ensure coverage during peak operating times. *Conduct meetings with team members and communicate any changes that affect production.*Mentor all reporting team members through coaching and feedback sessions.*Identify concerns, staffing and training needs.*Conducts monthly 1:1’s. team huddles, and writes monthly and quarterly performance reviews. *Cross-trained in all business areas to ensure leader coverage.

Scottsdale, Arizona

• Responsible for the most complex claims processing functions including open items, ESCHEAT, deductible billings, reports analysis, erroneous claims and manual checks, and claims account reconciliation. Perform the duties of Claims Processor, as requested by upper management and/or finance department etc.• Quality checks team member work; assists in the training of new employees and cross-training for current employees on input processing, statistical reporting, and other claims processing tasks.• Researches and documents projects to systems concerning program errors, processing enhancements, or workflow issues at the direction of the group leader, team leader or manager.• Assists state or company auditors on yearly basis for high level IRS tax audits.• Prints and processes all outgoing claim and policy checks to customers. • Head of the tax team in charge of preparing, auditing and correcting year end 1099 forms.• Determine outgoing payments as tax reportable or non-tax reportable based on obtained knowledge of tax reporting for specific tax classifications.• Work first hand with claim representatives to assist with taxing and processing of payments.• Access Chase bank system to process stop payments for check reissues and performs research on declined checks.•Obtain tax forms such as W8, W9, 1099’s and select others for payment processing. • Inputs and retains in protected system.• Promptly and effectively, handle assigned tasks with little to no direction and oversight, which may include complex and catastrophic losses. • Perform other duties as assigned.• Cross-trained in accounts receivable and recovery processing. Depositing incoming claim and policy checks.• Formats and logs out excel spreadsheets for payment • Audits outgoing claims checks for tax reporting errors• Maintain a 99% and higher accuracy level on a monthly basis.

Scottsdale, Az

• Manage staff of 50+ employees in various departments such as cashiers, inventory clerks and customer service representatives.• Identify operational processes inefficiencies and recommended necessary improvements.• Evaluate store performance, receive and incorporate feedback from store inspections, and implement action plans to improve store/district ratings.• Maintain an on-going system for development, recognition, and retention of store management and crew.• Developed a strong background in taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations.• Exercise necessary judgment and decision making in escalating concerns and aggressively resolve issues.• Ensure store/district compliance with company operating policies and procedures.• Attended weekly meeting with revenue management to position the hotel with a strong market share.• Inspect facilities and work areas routinely to determine the necessity of repairs or maintenance.• Train managers on a continual basis by providing exceptional guidance and consistent coaching.• Develop and implement appropriate plans to resolve unfavorable trends and enhance sales.• Ensure overall maintenance of the facility and execution of preventive maintenance.• Work directly with customers and internal resources in obtaining the requested information, problem resolution, and identifying opportunities for improvement.• Perform internal supplemental audits to verify that facility records are in conformance to applicable sop and regulatory requirements.• Ensure systems used in QA are properly maintained update records and information in the database compile statistical data for analysis purposes retrieve data for informational purposes as directed compare entered data with the source documents process forms as directed.