Tyler Gaffney Email and Phone Number

• Developed and executed a strategic solution to streamline the Brand Review process, addressing the influx of requests that were directly, indirectly, or remotely associated with the brand.• Spearheaded the creation of a comprehensive Brand FAQ on The Hartford’s SharePoint, making it accessible to over 18,000 employees and significantly reducing unnecessary Brand Review submissions.• Conducted an in-depth analysis of the Brand Review inbox, categorizing hundreds of emails into key themes using Excel, to identify common types of requests.• Leveraged AI tools like Microsoft Copilot and ChatGPT to draft clear and concise responses to 25 frequently asked questions (FAQs).• Collaborated with a graphic designer to publish the FAQ on SharePoint, ensuring it was user-friendly and accessible company-wide.• Engaged with over 60 professionals across various departments, including Marketing and Communications, Underwriting, HIMCO, and external vendors, to build a strong internal network.• Participated in a CEO Fireside Chat, gaining valuable insights into The Hartford’s leadership vision and sustainability initiatives.• Volunteered at Camp Courant, assisting in the supervision and entertainment of 750 campers, demonstrating a commitment to community engagement.

• Provided with the opportunity to work in multiple functional areas such as operations, marketing, supply chain, and sales, allowing me to gain a comprehensive understanding of each area and the value they provide to fulfilling customer orders. • Worked with production line teams to gain an understanding of how manufacturing and supply chain logistics work together to bring Cintas products to market. • Mentored and collaborated with front-line employees, fostering teamwork and contributing to a cohesive work environment.• Constructed and managed a more efficient system for locating and retrieving logo floor mats issuing a 90% labor efficiency savings for the Service Sales Representatives resulting in cost savings of approximately $30,000 annually.• Collaborated with Service Managers to fulfill large school system orders resulting in the installation of over 3,000 dispensers across the West Haven, Plainville, and Plymouth school districts.• Coordinated a project focused on streamlining the service agreement process which resulted in the successful implementation of a new optimized process, allowing for improvements in time savings and productivity.• Accompanied and assisted the Service Sales Representatives on their routes and actively engaged in the delivery of facility services and uniforms.

Summer 2019 – Summer 2022Head Camp Counselor at Flamig Farm | Simsbury, CT • Lead and implement weekly activities, as well as guide children in learning the fundamentals of farming including both agricultural and animal care.• Ensure children’s safety and offer emotional support.• Selected Most Valuable Counselor (MVC) by my peer group and camp leaders 2022.Summer 2017 – Summer 2018Counselor-in-Training at Flamig Farm | Simsbury, CT• Assisted Head Counselor with supervising the 5 & 6 age group of campers. This included planning, leading, and implementing core and non-core programs and experiences for children in small groups.