Tyler Gillette Email & Phone Number

Broomfield, Colorado

Broomfield, Colorado

My 2nd job

Broomfield, Colorado

Frederick, Colorado

Thornton, Co

I negotiated and collected payments on past due accounts and ensured customer and employee satisfaction by providing outstanding customer service to both internal and external customers. I also provided guidance and served a resource for financial care representatives. I provided customer satisfaction through effective and timely resolution of customer inquiries and billing disputes. Additionally I appropriately disbursed adjustments and account credits in accordance with tmobile policy, as well as consistently meeting and exceeding departmental goals and business objectives. As a third level of escalation in the financial service progression I worked with my manager in daily work allocation and acted as a resource for all of my team members including escalated calls. Finally I sent out daily reports on representatives collections and call resolution time, as well as helping coach the representatives on their action plans for achieving outstanding customer service.

As a front end check out supervisor I had many responsibilities and job duties. On an opening shift I had to count out all of the cash register drawers and ensure that all the cashiers had enough money for change and in the right denominations. I also had to manage the cashiers breaks and ensure they all took break on time, and ensure they were relieved by another cashier. Also, making sure we had enough coverage so customers were helped in a timely manner. Additionally I had to help at the membership desk with approvals for returns and refunds as needed. Another job duty was to assist the cashiers when a customer in their line needed something brought to them that they had forgot or that was damaged. I looked up items in the data base to see if we had certain items in stock, as well as dropping items from the rafters with the fork lift when needed. I managed employees schedules and ensured that employees shifts were scheduled accurately. I logged member complaints and forwarded complaints as necessary. I also managed door greeter and cart attendant breaks, as well as jumped on the register as a cashier when needed.Finally, I answered the phones and directed calls as needed.

As a hardwood floor mechanic I had many duties. First of all,I sanded and refinished hardwood floors. I also installed new hardwood floors as well as repaired and replaced flooring. I measured rooms, prepared bids and quoted customers on how much a particular job would cost. I communicated with customers on a daily basis on our progress as well as answered any questions they had in regards to their flooring. I supervised a team of hardwood floor laborers and managed different flooring jobs I moved and relocated furniture as need be and cleaned the customers living quarters after the job was done. I placed orders with hardwood and lumber companies for materials that's were needed as well. Finally answered the phone and handled any inquiries potential customers had about hardwood floors.

1 Year Completed, Business

Diploma