Helping customers celebrate those special occasions in life with a quality piece of jewellery at a reasonable price. Living the company mission of “Winning the customer for life.”DCA certified Diamontologist.Manager in Training

Helping guests celebrate life and express love at Canada's Diamond Store. Assisting in all aspects of jewelry sales, care and service.

[Formerly Stream Global Services until Merger in April 2014]Manage point of first contact with customer regarding client inquiries while focusing on first contact resolution and expanding client service levels. (Working on contract for major Canadian telecommunications company for all product lines, which includes identifying potential sales, assessing customer needs and providing expert recommendations, and interpreting sales potential.Providing Floor Support from January 2013 until Dec 2014 (assisting and managing other Customer Service Representatives as well as handling client requested escalations.) Acting as real time Compliance Agent from May 2014 until December 2014 (managing staffing levels; observing and controlling representative activities to keep in line with requirements on staffing, training, meetings/ coaching sessions, as dictated by corporate clients.

Licensed by the Financial Service Commission of Ontario (FSCO) for Accident and Sickness. [Lapsed]Service existing clients - answering questions, collecting payments (through cash/credit/cheque/ direct withdraw), assessing new product requirements. New client acquisition - introduce new prospects (identified through cold calling (door to door) or referral) to company and products offered, assessing requirements and completing application process if necessary.

The packaging of client products with emphasis on ensuring suitable presentation and quality prior to shipping to distribution facilities.

Various Labour Assignments within Manufacturing Industries.WHIMIS proficient.