• Relationship and Account Management: Provide leadership for staff through demonstrated excellence in relationship management. Utilize needs assessments and build rapport with clients to develop strong relationships for return business. Monitor client activity, preferences, subscriptions and business to develop strategies for improved service and relevant offers.• Advanced Value-Added Sales: Conduct needs assessments to determine unique needs of clients and match with relevant products and services, including insurance packages, membership services, and benefits packages. Proponent of identifying compatible value-added products and services to improve client experience.• Financial Management: negotiate, plan, and monitor receipt of financial reports and expenditures. Use financial reports to assess annual forecasting, slippage, and prepare for reconciliations.• Resource Management: Inventory and track company assets, focusing on fleet of 200 vehicles, including status, availability, scheduling, and maintenance.• Performance Metrics: Monitor and manage performance metrics such as client satisfaction, sales volume, and process efficiencies to ensure branch remains a leader in performance and is competitive in region.

• Financial Management: Negotiate, plan, and monitor receipt of financial reports and expenditures related to recruitment, travel, equipment, staffing and development. Use financial reports to assess annual forecasting, slippage, and prepare for reconciliations.• Market Research and Analysis: Research and analyze competition in order to establish strengths and develop tactical adjustments to remain competitive. Conduct risk assessments to determine potential gaps within program.• Personnel Management and Consulting: Provide support and guidance to staff in assessing and implementing team strategies. Provide direct supervision and performance management to multiple staff. Advise leadership on strategies, tactics, investments, and succession planning to proactively solve issues around logistics, player performance, recruitment, player development, and long-term program performance.• Media Relations and Communication: Meet with senior officials including Directors, Board members, and their staff to identify program issues and make recommendations; represented University for all media engagements, including any press releases or appearances. Facilitate communication between departments and leadership to expedite decision-making via correspondence, meeting coordination, and consultations.• Organizational Culture Development: Establish a winning and inclusive environment where cultural diversity and excellence thrives. Facilitating the development of a safe environment, one built on mutual respect and integrity.• Mentorship: Provide strategic leadership and supports to nearly 40 athletes to support successful athletic, academic and life transition to university. Ensure compliance with existing academic policies and athletic regulations.

• Critical and Statistical Analysis: Monitor results and conduct statistical analysis to assess performance of program and individuals, including that of the competition in order to develop responsive strategies.• Operational Components: Coordinate logistics for travel and facilitate team meetings to prepare and debrief for contracts.• Recruitment: Identify program needs and strengths to assess potential candidates for recruitment and selection. Assess value added and potential return on investment when assessing scholarship offers and training needs.• Change Management: Develop informed approaches to transition program to achieve conference-recognized levels of performance. Negotiate strategic changes in recruiting and training systems which ensure team and organization embrace necessary changes.

• Personnel Management: Provide support and guidance to staff in assessing and implementing plans for clients. Develop plans to guide workflow and staff which contribute to improving outcomes for clients and efficiency for company. Provide direct supervision and performance management to multiple staff overseeing projects.• Operational Components: Coordinate logistics for travel and facilitate team meetings to prepare and debrief for contracts.• Financial Management: Negotiate, plan, and monitor budget and timelines for projects at all sites. Use financial reports to assess revenue, expenditures, and complete reconciliations.• Relationship Management: Establish follow up protocols, systems, and reports to improve data collection on and for client satisfaction. Assess data to determine areas of strength and opportunities for company growth in client satisfaction.