Tyler Hartman work email
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Tyler Hartman personal email
Tyler Hartman phone numbers
Tyler Hartman is a Vice President of Operations at Fluent Home at Fluent Home. He possess expertise in customer service, team building, customer satisfaction, customer retention, call centers and 10 more skills. Colleagues describe him as "I reported directly to Tyler during my tenure with Fluent Home. Tyler oversaw the daily operations of the entire contact center, and I oversaw the customer service teams in the US and Canada. In working with Tyler I got to experience just how hard Tyler works every day to take care of his internal and external customers. He would be one of the first leaders on site every day, and often stayed late when necessary. Tyler would lead from a distance when he needed to, and lead from within the trenches when he needed to. He empowered his employees to make choices, contribute, and learn from missed opportunities. He was humble, and willing to learn, and never afraid to take action. Tyler always preserved the integrity of the company, while keeping the best interests of the customer AND his employees at heart. He is an example of dedication and commitment. In following Tyler's example I learned to take action quickly, and do whatever it takes to get the job done. Tyler is a valuable to asset to any organization, and I hope to have the opportunity to work with Tyler again."
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Vice President OperationsFluent Home Apr 2023 - PresentEdmonton, Ab, Ca
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Director Of OperationsFluent Home Feb 2022 - Apr 2023Edmonton, Ab, Ca
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Director Of Sales OperationsFluent Solar Apr 2021 - Feb 2022Lehi, Utah, Us• Lead the Sales/Client On-Boarding process with teams across the US while expanding our support operations to scale with the growth of the sales org.• Scaled processes and monitored performance to reduce client on-boarding timelines using Objective and Key Results Reporting; reduced from an avg. of seven (7) days, down to two (2) days while slightly reducing headcount to hit budget target. Raised CSAT from 3.4 to 4.2 (out of 5) by speeding up the process.• Assumed responsibility for all Depts. for a five (5) month period as leadership transitioned.• Maintain/Develop Reporting Dashboards (PowerBi) for all departments• Contact Channel Dashboards to ensure timely resolution of customer inquiries across all channels of contact (phone, email, chat, social media, text, etc.)• Created cohort project completion metrics, ensuring projects were effectively moving through the pipeline at all phases; this lead to productivity/focal changes across all departments resulting in reduced project completion timelines across the business (120 Day avg. to less than 90 Days over the period of 7 months in all markets)• Introduced ticketing software for social/email channels to improve responsiveness; reduced email response time from 7 days, to 95% of all emails responded/resolved within 24 hours. -
Director Of Customer LoyaltyFluent Home Feb 2011 - Apr 2021Edmonton, Ab, Ca• Led Customer Onboarding, Customer Support, Technical Support, collections, and retention operations for home security/automation clients in the United States, and Canada. • Implemented custom automations, CRM updates, and software (knowledge base, email ticketing, contact center integration) to drive client self-service, or route callers to the appropriate teams which allowed us to maintain/reduce head count as the client base continued to grow. • Monitored Social Media/Review sites to drive positive reviews and increase avg. review ratings for all business locations; Obtained BBB Accreditation in the US, and Canada, increased Google ratings for our locations from a 3.0 rating to 4.7 with over 2K verified reviews.• Maintained/Developed reporting dashboards for all Support channels to ensure the contact center was aligned and contributing to the company KPI’s.• Utilized sales forecast to determine yearly payroll budget for each department in the support center.
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Customer Service/Technical Support/Retention SpecialistVision Security 2010 - 2011- Retention of clients requesting to cancel their security services. - Provided Customer Support by building a strong relationship with clients. - 20% Save/ Client Retention Rate
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Customer Service/Retention ManagerSecurity One International, Inc. 2009 - 2010- Customer Service/Technical support to our new/existing Customers. - Onboard/Trained new hires. - Risk Management Coordinator (BBB, Legal, Regulatory Complaints)- Held Daily team meetings. - Enforced summer sales rules and guidelines for Sales Representatives in remote offices. - Lowered client attrition rates by 10% - Increased client renewals by 12%
Tyler Hartman Skills
Tyler Hartman Education Details
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Jordan High SchoolHigh School Diploma
Frequently Asked Questions about Tyler Hartman
What company does Tyler Hartman work for?
Tyler Hartman works for Fluent Home
What is Tyler Hartman's role at the current company?
Tyler Hartman's current role is Vice President of Operations at Fluent Home.
What is Tyler Hartman's email address?
Tyler Hartman's email address is ty****@****ome.com
What is Tyler Hartman's direct phone number?
Tyler Hartman's direct phone number is (855) 238*****
What schools did Tyler Hartman attend?
Tyler Hartman attended Jordan High School.
What are some of Tyler Hartman's interests?
Tyler Hartman has interest in Family, Children, Civil Rights And Social Action, Snowboarding, Subaru's, Camping, Music, Disaster And Humanitarian Relief, Animal Welfare, Fishing.
What skills is Tyler Hartman known for?
Tyler Hartman has skills like Customer Service, Team Building, Customer Satisfaction, Customer Retention, Call Centers, Business Development, Customer Service Management, Sales Management, Direct Sales, Leadership, Management, Team Leadership.
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