Tyler Harvey Email & Phone Number

Estero, Fl, Us

United States

A Senior Cybersecurity Analyst within Optum Enterprise Information Security supporting UnitedHealth Group's family of businesses with cyber defense operations. As an analyst and incident responder, I investigate and coordinate response efforts to all cyber security incidents affecting the enterprise and identify lessons learned to improve our overall security posture. Supporting over 450,000 employees worldwide.

Estero, Florida

Owner and developer at Florida Web Architects LLC — a web design, development and web hosting company focused on creating high performing websites on Divi & Wordpress platforms. We are experts at creating fast, secure, and high-conversion websites and have developed a state-of-the-art web hosting environment on Amazon Web Services. Contact us today for more information on how we can help your business, organization, or you build the perfect web presence.

Cupertino, California, United States

- Collaborate with a network of cross-functional stakeholders on developing key customer programs in Apple Stores worldwide.- Problem solve and enhance systems, processes, or behavioral strategies to strengthen the employee and customer experience while driving performance.- Provide weekly performance reviews to senior Apple leadership.- Strategize with geo partners to modify programs for country or local requirements.- Write all communication, training, and presentations for assigned projects on strict deadlines.

Estero, Florida, United States

Responsibilities as PEM include leading diversity & inclusion initiatives, employee wellness, volunteer programs, training, hiring & staffing, and performance management — in addition to the overall store daily operations.

Estero, Florida, United States

Selected to lead strategic planning of store operations in partnership with market support partners and other leadership team members during COVID-19 store reopening. Reviewed key performance indicators and aggregated data to inform decision. Implemented and adapted various store operating models as necessary.

Estero, Florida, United States

Strategically transitioned all employees to at-home work during COVID-19 closure and initial re-opening. Implemented training strategies, technology procurement, and built analytic tools to measure performance as employees worked in various at-home roles.

Fort Myers, Florida Area

Led approximately 100 team members in achieving Apple's vision and strategic goals through situational leadership, performance and innovation management. As the Shopping Experience Manager For Entrepreneurs and Education Customers, it's my responsibility to ensure that our teams are doing an exceptional job in helping uncover the passions and interests of every individual walking through our front door. In an effort to deepen Apple's reach into the local community, we equip our teams to be able to match Apple's hardware, software, and services to the business needs of our customers. Our in-store Business Expert and Business Pro then partner with those Entrepreneurial customers help them imagine the impact of placing Apple technology in their business. Since joining this journey, our team's most recent results have been the most successful to date.

Fort Myers, Florida Area

While in the role of Scheduling Manager, I worked primarily through systems such as Kronos Workforce Manager, Hourly Investment Engine, and HR Systems to strategically place the right people. In close partnership with our Talent Leader and Store Leader, we strategically hired to meet Apple's schedule quality expectations while considering employee work/life balance and the needs of our people. I managed time away, approved leaves of absence, and analyzed all reporting tools to plan our business needs weeks and months in advance. During my time as Scheduling Leader, we were able to successfully move to Meeting or Exceeding Apple's Expectations from a resource planning perspective for all areas of our business.

Fort Myers, Florida Area

While in the role of Operations Manager, I was responsible for leading our team of inventory, preservations, and operations specialists. We consistently delivered on a 99.9%+ inventory accuracy on all service, finished goods, demo, and in-store use assets. My position also oversaw the teams responsible for maintaining every aspect of building preservation in a highly-detailed Apple Store design. This includes all physical components (doors, locks, floors, ceilings and everything in-between) as well as building security, HVAC, audio/visual systems, remote spaces, meeting logistics, networking and computer systems.

Fort Myers, Florida Area

While in the role of Talent Leader, my responsibilities included recruiting and leading the on-boarding experience for new talent; implementing employee training programs to meet Apple's high expectations; and working with other managers on employee coaching strategies, performance management, and business conduct matters. The Talent Leader is responsible for delivering on the promise of an profoundly positive, enriching and rewarding employee experience.

Fort Myers, Florida Area

While in the role of Genius Bar and Forum Manager, my responsibilities focused specifically on delivering on the promise of extraordinary service at the Genius Bar and One-to-One Training programs in a store that saw thousands of customers daily. My team curated daily programming for customer training sessions and delivered an unrivaled support experience to local customers and partners.

Fort Myers, Florida Area

Leader of a team of talented technicians and trainers. Apple Certified Mac Hardware Technician, Certified Mac Software Support, Certified Mobile Hardware and iOS Support

Tampa/St. Petersburg, Florida Area

Part of an intensive, two year program to gain a better understanding of the dynamics of an Apple Store and develop the skills necessary to become an Apple Store Leader.

Greater Minneapolis-St. Paul Area

Guiding customers to find the best technology solutions for their business.

Des Moines, Iowa Area

Developed custom internal IT management solutions based on the LAMP (Linux, Apache, MySQL, PHP) platform. Installed and maintained Mac & PC servers and networking solutions. Helped manage and maintain Mac, PC, & Unix platforms and IT services across 8 buildings.

Bachelor Of Science, Media Business

Associate Of Applied Science, Audio Engineering & Production With An Emphasis In Production

Activities and Societies: Student Advisory Board Class Representative, Student AES Member