Tyler Hearn Email & Phone Number

Denver, Colorado, United States

Denver, Colorado

Greater Denver Area

• Manage Human Resources and Operations for two companies, including Communitys Systems
• Administration and management of all employee benefits
• Supervise talent recruitment and acquisition for all teams within the companies
• Onboarded, trained, and developed all incoming staff in the last six months
• Analyst, administrator, and expert of all software systems between the agency and software company, including, but not limited to: Workamajig, Google Business Apps, Brivo Security, & Paylocity
• Consistently refining systems and processes to drive profitability of all employees

Greater Denver Area

• Supervised and trained Project Management team while maintaining full Project Manager workload
• Consistently managed 15 – 20 active clients at any given time
• Recruited five Project and Account Managers of varying experience to join the Agency Account Team
• Accountable for weekly traffic/scheduling and attained over 85% utilization for all Agency resources
• Led project delivery and teams for high-profile clients, including: American Electric Power, City of Goodyear, The Lehigh Valley Economic Development, and New Orleans Business Alliance
• Fostered and built strong client relationships leading to additional multi-year contracts with existing clients

Greater Denver Area

• Built a new team and trained five new employees in project & client management, SaaS, hardware implementation, and systems management
• Directly managed team of Associate Project Managers while maintaining full Project Manager duties
• Accountable for training, managing, development, and resource allocation of direct team reports
• Managed Associate Project Management Team while maintaining full Project Manager workload

Greater Denver Area

• Directly managed software based technical implementation projects requiring management of project scope, internal resources, quality assurance, deliverables, project planning and project timelines
• Interfaced directly with clients to ensure quality and timeliness of deliverables
• Collaborated with internal teams including Creative Teams, Signage Development, and Custom Development to create custom signage solutions
• Launched FWiCloud – Cloud computing solution for digital signage implementations – and developed initiatives, processes, and best practices for Cloud implementations

Greater Denver Area

• Designed client digital signage based on brand and specific client requests
• Architect of custom digital signage solutions for clients –included pooling resources from creative and technical fields to create a distinctive UI design
• Trained clients and end users on software applications provided by Four Winds Interactive
• Demonstrated software for potential clients and answered technical related questions during trial period of software

• Responsible for Account Management of all types of business clients that were already using, or planning on switching to iOS or Mac computing for their business.
• Specialized in computing solutions and services within the Apple family of Software and Hardware.
• Also responsible for researching new solutions, training clients on use and functionality, and keeping the team updated and organized daily.
• Organized and held Apple for Business workshops once a month to showcase Apple and third party solutions for business use, including but not limited to: Citrix for Mac and iOS, VMWare Fusion 5 workshop, iWork for.
• Arranged quarterly business networking events for Apple business clients.
• Assisted new and existing clients with Apple related inquiries for their business

Centennial, CO

• Fulfilled several positions while employed, including: Quality Assurance, Bartender, Expo, Server, Customer Service
• Responsible for training new staff
• Responsibilities include managing money, customer service and satisfaction food and drink quality assurance, upholding corporate standards, maintaining a positive attitude, opening and closing store, and working as a.

Lakewood, CO

Working as an assistant through and internship with local artist John McEnroe. Worked on and completed the public art installation "National Velvet" at The Highland Pedestrian Bridge in Denver, CO. Responsibilities included helping construct the piece to the specifications of the artist, keeping timelines managed and organized, picking up needed supplies.

• Completed financial transactions, handled customer concerns and elevated customer satisfaction
• Supervised Point of Sale, and Customer Service departments and employees