Tyler Downs Email & Phone Number

Batesville, Arkansas, United States

• Successfully completed various IT projects, including network upgrades and software implementations, in collaboration with System Administrators and Engineers, resulting in improved system performance and increased efficiency.• Designed and implemented an inventory system for printer consumables that reduced waste and ensured adequate supply levels for all company printers.• Maintained and replaced hardware as needed, including computers, printers, and other peripherals, to ensure optimal performance and minimal downtime.• Provided troubleshooting support for complex issues involving typical enterprise software and in-house applications, working closely with end-users and developers to diagnose and resolve technical issues in a timely and effective manner.• Quickly got up to speed on workflow and business processes, and collaborated with cross-functional teams to identify and implement process improvements that streamlined IT operations and improved overall efficiency.• Quickly set up and got users access to work from home during the COVID-19 pandemic, ensuring business continuity and productivity.•Maintained up-to-date knowledge of emerging technologies and best practices, and shared expertise with team members to facilitate continuous improvement.

Batesville, Arkansas, United States

• Work with a Solutions Architect to design and implement IT solutions for business and educational clients throughout the state of Arkansas.• Collaborate with Account Executives to ensure the technical needs of a client are met.• Implemented a process to automate Chromebook enrollment for clients who order hundreds, sometimes thousands, of Chromebooks at a time.• Train client administrators on implemented hardware and software.• Operate a Laser engraver to put company and school logos onto laptops and Chromebooks• Processing warranties to vendors on behalf of our clients• Provide continual monitoring and technical support for our managed services clients.• Continuously expand knowledge of emerging technologies and best practices to drive continuous improvement

Batesville, Arkansas, United States

• Managed daily operations, including scheduling, inventory management, and customer service, for a busy Domino's Pizza location.• Trained and supervised a team of delivery drivers, shift leaders, and customer service representatives, ensuring that all team members adhered to company standards and policies.• Resolved customer complaints and issues, maintaining a high level of professionalism and customer service at all times.• Collaborated with upper management to develop and implement new strategies for increasing revenue and improving customer satisfaction.• Consistently met or exceeded performance targets, including sales goals, customer satisfaction ratings, and delivery times.

Batesville, Arkansas, United States

• Demonstrated a strong work ethic, a positive attitude, and a willingness to learn and grow in a professional setting.• Participated in meetings and contributed to discussions on IT-related topics.• Worked collaboratively with other IT professionals to provide technical support to internal users across multiple departments.

Cave City, Arkansas, United States

• Internship for being awarded the MVP Radio Student of the Year at Cave City High School• Recorded voiceovers for news and weather updates to be played throughout theday.• Ensured the upkeep and continued on-air status of the radio station while Radio Instructor was out-of-pocket.

Associate'S Degree, Information Technology

Associate Of Arts - Aa, General Studies

Education record