Store Manager, The Symphony Store
Current• Serve as lead buyer for the store, seeking out new, compelling products to sell and working with vendors nationwide to develop unique branded merchandise• Collaborate with internal design team and local artists to create one-of-a-kind artwork for use across product collections• Manage symphonystore.com, developing content, designing landing page banners, and photographing merchandise as needed — online revenue has increased tenfold under my management and now accounts for roughly 20%… Show more • Serve as lead buyer for the store, seeking out new, compelling products to sell and working with vendors nationwide to develop unique branded merchandise• Collaborate with internal design team and local artists to create one-of-a-kind artwork for use across product collections• Manage symphonystore.com, developing content, designing landing page banners, and photographing merchandise as needed — online revenue has increased tenfold under my management and now accounts for roughly 20% of store revenue• Advocate for promotion of merchandise throughout print and digital materials, including regular emails to over 200,000 patrons• Oversee distribution and inventory tracking of CSO Resound, the Chicago Symphony Orchestra's in-house record label• Coordinate merchandise sales for artists performing at Symphony Center, arranging roughly 30 CD signings and sales events annually• Prepare monthly financial closing, including sales tax remittance, cash and credit card reconciliations, and journal entry outlining store activity• Set annual budget, forecasting daily, monthly, and annual sales based on past activity and concert revenue projections alongside responsible expense projections — budgeted and realized revenue has increased 25% under my management with a 6% increase in expenses• Planned and executed store remodel in January 2020 involving new paint and flooring, updating branding, and configuring an accessible sales floor• Member of Safe and Sound Working Group, responsible for the implementation of safety protocols to bring musicians, staff, and patrons back to Symphony Center following the COVID-19 pandemic• Interview, hire, and train part-time store employees Show less