Tyler Jacobson Email & Phone Number

Rigby, Id, Us

Idaho Falls, Idaho, United States

SaaS Sales, Service, and Retention in the Higher Education Market. I partner with customers to trust data when making strategic and focused decisions regarding computer and software deployment to reduce costs and improve user satisfaction. I have worked as team leader and partner in Sales, Customer Retention, Onboarding, Customer Education, Technical Support, and Marketing for a global customer base. Total annual revenue increased by 155%, logo churn decreased 50%, and average customer size grew by 300%. Sales close rates were over 50% for qualified leads from any channel. A customer education and onboarding program was designed and implemented from scratch. I created analytics dashboards using CRM software and API export into analytics tools for sales/churn forecasting, cross-sale opportunities, marketing channel assessment, and technical support reviews. As a servant-leader, I have built a world-class team that continually exceeds expectations. Collaborations with the product development team delivered key improvements to products that increased performance and customer value. I Hosted the LabChats podcast discussing technology in education. I Created team dashboards for key metrics in PowerBI using Salesforce data. Customized customer dashboards were developed to effortlessly analyze complex resource usage data sets.

Managed product and disease education at provider offices and corporate levels. Increase sales of products in a competitive market and generate adoption of new product launches.Train customers about new vaccine technologies and clinical data regarding disease prevention. Established relationships from office to caregiver to retain product loyalty and improve clinical outcomes.

Idaho Falls, Idaho

In this role, I was responsible for pharmaceutical sales launching a new diabetes product. I am proud to take a second-to-market product from launch to over 50% market share. This was accomplished through hard work and effective team coordination and consistent messaging.

Idaho Falls, Id

We launched a product that delivered an established medication in a new way for sleep disturbances. I developed key relationships with sleep specialists and created strong adoption by highlighting to care providers that while effective, they were using existing products off label and therefore increased their liability and put patients at unnecessary risk. I led the district in sales where our product had a direct generic competitor. My goal: Limit the physician liability risk by teaching them about an on-label solution for sleep disorders.

Ammon, Id

As a Personal Banker, I was responsible for building the book of business with new customers and existing customers' growth. Effective communication built customer trust required to educate them about accounts, mortgages, and long-term investments. I completed the Series 6 and Series 63 licensing which permitted the sale of regulated securities and allowed me to better serve customers. My goal: Deserve trust sufficient to manage customers' current and future financial success.

Southern Idaho, Western Wyoming

I sold mail and shipping solutions to mid-market and enterprise businesses. Using ROI selling models and building relationships with executive-level leaders were key to the success. A focus on multi-location government agencies was key to sales growth. Consulting with customers to show them mailing advertisements is not obsolete if current technology is leveraged. Strong communication provided zero unresolved support issues and zero churn from existing customers. Customer efficiency audits and proper product use hedged against competitive displacement and generated cross-sell opportunities. My goal: Show customers that traditional outreach channels need updating to improve outcomes.

Southern Idaho

I launched a new product in a rural territory with results in the top 15% nationally. I was consistently ranked first in the district for product trials and market share leading the region on market penetration. In a total portfolio approach, I improved market share in tenured products. I was honored to hold the position of district business acumen champion and district computer resource to assist with data analysis at the district level. I also performed as product champion responsible for continual training and product updates to keep district members current on products and a competitive environment.I completed advanced sales training in understanding and matching messaging to individual customers. My goal: Make sure every provider knows my products inside and out so they can make informed treatment decisions for patients who need relief.

Pocatello, Idaho Area

Nobody calls the phone company to congratulate them on a good job. My job was to transition the complaint call into new revenue. I accomplished this with the following: Addressing customer concerns directly and transitioning to sales based on qualification conversations during issue resolution. I developed strong conflict resolution skills resulting in a low rate of escalations to the manager.136% of the revenue quota was attained while receiving the highest number of customer commendations on the team.My goal: Assure the customers felt as though their experience was heard, their issue resolved and they had the best solution for their needs.

Pocatello, Idaho Area

I was the top new agent in a regulated product competitive environment. My differentiator: Customers trusted me and the product through thorough product overviews. Also be available to answer technical questions pre and post-sale.

Pocatello, Idaho Area

Established and maintained marketing strategies with the following results. Sales rate 150% of the regional average with the best customer retention.Redesigned the CRM documentation processes to maximize sales and retention and developed marketing tools implemented across the region.IT systems expert and trainer.Zero errors and omissions concerns through accurate application completion and a thorough discovery process.Licensed in Property/Casualty/Life/Disability/Health insurance lines.Gave customers peace of mind that they are protected when things go wrong by reviewing their total risk exposure. My goal: Never inform a customer that they lack coverage because we didn't discuss potential tragedies.

Pocatello, Idaho Area

Received "200 hours of service" award.Effective volunteer service resulted in employment providing Inpatient and Outpatient care.Serve patients as they build hope while recovering from injury and ailment to improve their quality of life.