Tyler D. Email & Phone Number

Bedford, Massachusetts, Us

● Work to assist automated robotic solutions for warehouse systems leveraging K8s to major clients, trusted with providing technical support and troubleshooting expertise addressing incidents and minimizing downtime.● Assist with developing automated scripts and tools using Python and Ansible to streamline network configuration and deployment processes, reducing provisioning time.● Hands-on experience with Juniper SRXs and EXs, including configuration, monitoring, and maintenance to ensure integration of network infrastructure and security solutions, while also resolving network issues related to firewall routing and connectivity.● Establish the seamless integration of new features and bug fixes into the codebase while participating in code reviews for peers.● Collaborate closely with software development and deployment teams to coordinate schedules, minimizing downtime.● Function as a bridge between software development and operations teams, facilitating effective communication and alignment of goals, ensuring smooth handoff between development and production/test environments.● Support CI/CD pipelines (primarily using Argo) enabling seamless automated deployments triggered by code changes as well as managing application configuration, secrets, and environment-specific settings, focusing on consistency and version control across hundreds of deployments.● Contribute to the configuration and installation of Talos on multiple computing platforms utilizing Sidero.● Produce comprehensive documentation for infrastructure architecture, deployment processes, and system configurations with clear and detailed guidelines for future reference.

Redwood City, California, Us

● Provided technical support and troubleshooting expertise to customers experiencing email security issues, ensuring prompt resolution and customer satisfaction.● Configured and maintained email security systems, including anti-spam, anti-malware, and email encryption solutions, to protect client networks from cyber threats.● Collaborated with cross-functional teams to implement and upgrade email security infrastructure, optimizing performance and minimizing vulnerabilities.● Conducted in-depth analysis of email security incidents, identifying root causes and implementing preventive measures to enhance overall system security.● Proactively monitored email security systems and network traffic to detect and respond to potential threats, taking immediate action to mitigate risks.

London, England, Gb

● Collaborated with vendors and third-party service providers to troubleshoot and resolve email security-related issues, ensuring effective communication and issue resolution while utilizing multiple ticketing systems on phone and email.● Hands-on experience with Exchange, Active Directory, O365, and particularly the Mimecast email security platform itself (policy-based solutions) involving SMTP, TLS, and SSL.● Investigated and resolved complex email delivery issues, such as mail flow disruptions, message routing errors, and spam filtering problems.● Participated in incident response activities, working closely with security teams to investigate and mitigate email-related security breaches and phishing attacks.

Master Of Science - Ms, Information Technology

Bachelor'S Degree, Information Technology

High School Diploma