Tyler D. Email & Phone Number

Bedford, Massachusetts, US

• Work to assist automated robotic solutions for warehouse systems leveraging K8s to major clients, trusted with providing technical support and troubleshooting expertise addressing incidents and minimizing downtime.
• Assist with developing automated scripts and tools using Python and Ansible to streamline network configuration and deployment processes, reducing provisioning time.
• Hands-on experience with Juniper SRXs and EXs, including configuration, monitoring, and maintenance to ensure integration of network infrastructure and security solutions, while also resolving network issues related to.
• Establish the seamless integration of new features and bug fixes into the codebase while participating in code reviews for peers.
• Collaborate closely with software development and deployment teams to coordinate schedules, minimizing downtime.
• Function as a bridge between software development and operations teams, facilitating effective communication and alignment of goals, ensuring smooth handoff between development and production/test environments.

Redwood City, California, US

• Provided technical support and troubleshooting expertise to customers experiencing email security issues, ensuring prompt resolution and customer satisfaction.
• Configured and maintained email security systems, including anti-spam, anti-malware, and email encryption solutions, to protect client networks from cyber threats.
• Collaborated with cross-functional teams to implement and upgrade email security infrastructure, optimizing performance and minimizing vulnerabilities.
• Conducted in-depth analysis of email security incidents, identifying root causes and implementing preventive measures to enhance overall system security.
• Proactively monitored email security systems and network traffic to detect and respond to potential threats, taking immediate action to mitigate risks.

London, England, GB

• Collaborated with vendors and third-party service providers to troubleshoot and resolve email security-related issues, ensuring effective communication and issue resolution while utilizing multiple ticketing systems on.
• Hands-on experience with Exchange, Active Directory, O365, and particularly the Mimecast email security platform itself (policy-based solutions) involving SMTP, TLS, and SSL.
• Investigated and resolved complex email delivery issues, such as mail flow disruptions, message routing errors, and spam filtering problems.
• Participated in incident response activities, working closely with security teams to investigate and mitigate email-related security breaches and phishing attacks.

Master Of Science - Ms, Information Technology

Bachelor'S Degree, Information Technology

High School Diploma