Tyler Dean Email & Phone Number

Developing VoIP systems running Asterisk for small to midsize business.Plan and present technical training for end users on new systems to use VoIP phones, Windows applications, terminal server environments, and remote access technologies.Provision hardware and software for phone and computer networks.Document customer networks, understand their needs and use the data to design new network infrastructure and security policy.Troubleshoot routing issues between managed firewalls, Cisco routers.Monitor security, backup, and replication for hosted and on-premise servers.Provide tier 2 and tier 3 on-site and remote technical support for clients.

--Managed 8 data input employees entering cell phone contract data for Verizon--Prepared and distributed work, tracked daily employee production, and reported results to project manager--Trained new employees with Microsoft Office and online databases, as well as decision-making processes

Bs Ist, Information Science & Technology, Management

Drafted system overview and 5-year plan for the City of Allentown, PA's intranet development. Assessed viability of modern web.

Education record

Activities and Societies: EAHS Marching BandGraduated in top 10% of class.