Tyler Mullin Email & Phone Number

United States

Mountain View, California, Us

CSM and Account Manager for Strategic Accounts and Fortune 100 customers. My priority is the customer’s successful adoption and productive use of HackerRank solutions to drive value realization, customer growth and long-term retention.• Q3 2024: 117% attainment• Q2 2024: 108% attainment• Q1 2024: 122% attainment • 2023: 114% attainment ($2.1M quota). Top 2 performer• Act as a trusted advisor to customers and partner with Talent Acquisition to CXO level contacts to understand their needs and business objectives • Ensure delivery of agreed-upon customer outcomes and ongoing success by leading the strategic execution of customer programs, prioritizing engagements and managing key stakeholders • Represent the Voice of the Customer and collaborate with Product and Engineering teams to improve the health, performance, and business capabilities of HackerRank solutions

Mountain View, California, Us

CSM supporting Strategic Accounts and Fortune 100 customers. • 2022: 100% renewal rate• 2022: 123% NRR• 2021: President's Club• 2021: 100% renewal rate• 2021: 113% NRR• Winner of Customer Advocacy Incentive- generated 10 customer reviews posted to G2.com within 1 quarter• Partner with cross-functional teams to plan engagements and manage program deliveries that drive customer adoption, expansion and maximize retention • Manage onboarding and escalation processes for large-scale, global customer implementations• Work with the internal leadership team to implement organizational improvements such as our global account engagement process, support process, data and reporting, and customer advocacy programs • Build a number of reusable assets such as QBR and customer strategy decks, knowledge base documentation and more• Function as an advocate for the voice of the customer and proactively identify, monitor and mitigate blockers to consumption through data analysis and customer feedback

Mountain View, California, Us

CSM supporting Enterprise and Strategic customers.• 2020: 100% renewal rate• Manage customer onboarding, escalation processes and program deliveries for large-scale, global implementations• Collaborate with internal and external stakeholders to create and execute effective partnership strategies, resulting in improved adoption and renewal with multiple at-risk customers• Provide customer feedback, data analysis and market insights to our internal teams to address feature gaps with competitive products and deliver value across larger customer sets

Mountain View, California, Us

Hired as part of a 5-person pilot team to develop a new Enterprise market segment. Net new business and expansions.• 2018: Top 2 Revenue Producer in Major Accounts• Lead full-sales cycle from prospect to close• Manage onboarding, acceleration and escalation processes and deliverables for customer implementations• Create demo stories and journeys to clearly articulate the value of HackerRank to prospects and customers• Partner with customer and account teams to prioritize and plan customer engagements and programs

Denver, Colorado, Us

Net new business, expansions and renewals. Companies with 500-5,000 employees.• Q3 2017: Top 3 global revenue producer• Q2 2017 Top 4 global revenue producer• Q1 2017: Top 3 US revenue producer• Lead full-sales cycle from prospect to close

San Francisco, Ca, Us

Promoted to spearhead the build and development of the Betts Recruiting Southwest region from the ground up. In our first year (2015), we grew revenue from $0 to +$1M. This office grew to be so successful that it eventually became Betts Recruiting Global HQ in 2020.• 2015: President's Club: Top 5 global revenue producer out of 80+ recruiters• Played a key role in expanding Betts Recruiting to 5 new markets: Austin, Atlanta, Chicago, Denver, and Phoenix

San Francisco, Ca, Us

Recruiter for software sales professionals for SMB and mid-market tech companies throughout the Bay Area• 2014: 133% attainment• 2014: MVP Award Winner• 2014: Hustle Award Winner

San Francisco, Ca, Us

• Hustle Award Winner• Lead full-sales cycle from prospect to close

Modesto, California, Us

Developed and grew a territory of 18 accounts throughout San Diego selling Gallo’s portfolio of 70+ products.• 3x Top 20% incentive winner: ranked in the top 15 of 75 sales reps for highest monthly quota attainment

Full-Stack Web Development, Java Certificate

Bachelor'S Degree, Communication

Study Abroad, Business

High School