Tyler J.'s Location
New Orleans, Louisiana, United States, United States
Tyler J.'s Contact Details
Tyler J. work email
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Tyler J. personal email
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Tyler J. phone numbers
About Tyler J.
Collaborative, tenacious, resourceful, energized. That's me. As for my professional experience, it's diverse, and includes Salesforce.com, CRM, project management (Agile and waterfall), technology implementation & support, leadership, consulting, account & relationship management, marketing & communication, email marketing, training, process redesign, new program start up, customer service, and more.
Tyler J. Work Experience Details
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Senior Project ManagerNeocolNew Orleans, La, Us -
Senior Project ManagerNeocol Aug 2024 - PresentChicago, Illinois, UsAs a Senior Project Manager, my responsibilities include:- Serving as the primary point of contact during engagements- Establishing engagement work plans with customer stakeholder input, defining activities, timelines, and resources- Coordinating cross-functional teams assigned to engagements- Managing project timelines, materials, status and budget reports- Communicating project status with external and internal stakeholders- Identifying and managing engagement risks and issues- Overseeing engagement scope, schedule, budget, and resources- Collaborating with development teams across the globe -
Senior Project ManagerIbm Feb 2022 - Aug 2024Armonk, New York, Ny, UsMy responsibilities as a Senior Project Manager are:• Serve as primary point of contact during engagements• Establish engagement work plans, with input and buy-in from customer stakeholders, that define engagement activities/tasks, dates/duration and resources• Coordinate the cross-functional team assigned to my engagements, typically comprised of acombination of business analyst, technologists/developers and designer• Produce project management documentation, such as project project timelines, meeting materials, status reports, budget reports, etc., using templates, tools and standards• Regularly communicate project status with external and internal stakeholders, including key accomplishments, next steps, issues/risks/items for management attention, and project financials• Effectively identify and mitigate/manage engagement risks and issues• Manage engagement scope, schedule, budget and resources• Work collaboratively with onshore/offshore development team members -
Senior Project Manager7Summits Jun 2019 - Feb 2022Milwaukee, Wisconsin, Us7Summits is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user centered experience design, and deep technical expertise to improve clients’ business processes through collaboration and automation. 7Summits is a Salesforce Platinum Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.My responsibilities as a Senior Project Manager are:• Serve as primary point of contact during engagements• Establish engagement work plans, with input and buy-in from customer stakeholders, that define engagement activities/tasks, dates/duration and resources• Coordinate the cross-functional 7Summits team assigned to my engagements, typically comprised of acombination of business analyst, technologists/developers and designer• Produce project management documentation, such as project project timelines, meeting materials, status reports, budget reports, etc., using 7Summits templates, tools and standards• Regularly communicate project status with external and internal stakeholders, including key accomplishments, next steps, issues/risks/items for management attention, and project financials• Effectively identify and mitigate/manage engagement risks and issues• Manage engagement scope, schedule, budget and resources• Work collaboratively with onshore/offshore development team members -
Senior Customer Engagement ManagerAppirio May 2018 - May 2019Indianapolis, In, UsAppirio is a global services company that helps customers create next-generation Worker & Customer Experiences using the latest cloud technologies including Salesforce, Google, Workday, and more. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM. My role in the Cloud Management practice focuses on serving as a trusted advisor to my customer portfolio, building long term loyalty, and ensuring the Cloud Management service is successfully delivered.Responsibilities• Serve as the primary external customer contact and internal customer advocate overseeing successful delivery of services• Meet with customers on an ongoing basis to review cases, stories, releases and status of ongoing issues• Work closely with Appirio engineers and managers around the globe to ensure clear communication with customers and completion of work• Provide monthly status reports and quarterly service reviews for sponsors and customer teams virtually and onsite• Identify areas of improvement and additional opportunities for enhanced service -
Senior Customer Engineering ManagerAppirio Apr 2016 - Apr 2018Indianapolis, In, UsAppirio Inc. is a global services provider helping companies power their business with mobile, social and cloud technology from Salesforce, Google, Workday and Cornerstone on Demand. In my role in the Cloud Management practice, I am focused on providing outstanding customer service, building long term customer loyalty and ensuring the Cloud Management service is successfully delivered.Responsibilities• Serve as the primary external customer contact and internal customer advocate overseeing successful delivery of services• Meet with customers on an ongoing basis to review cases, stories, sprints, releases and status of ongoing issues• Work closely with Appirio engineers and managers to ensure clear communication with customers and completion of work• Provide monthly status reports and quarterly service reviews for sponsors and customer teams• Identify areas of improvement and additional opportunities for enhanced service
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Customer Engineering ManagerAppirio May 2015 - Mar 2016Indianapolis, In, UsResponsibilities• Serve as the primary external customer contact and internal customer advocate overseeing successful delivery of services• Meet with customers on an ongoing basis to review cases, stories, sprints, releases and status of ongoing issues• Work closely with Appirio engineers and managers to ensure clear communication with customers and completion of work• Provide monthly status reports and quarterly service reviews for sponsors and customer teams• Identify areas of improvement and additional opportunities for enhanced service
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Senior Client Success ManagerNimblejack Llc Oct 2014 - May 2015nimblejack, the Salesforce Marketing Cloud's Service Partner of the year, manages email campaigns for leading brands and marketing agencies. My role was to deliver an exceptional client experience, serve as their primary advocate and guide them along a path to success. I served as an escalation point to facilitate the resolution of unexpected issues, engaging the right resources for assistance and working with our technical team to provide the appropriate business and technical context to ensure resolution. I also served as a project manager, subject matter expert and trainer as needed on engagements.
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Sr. Program Manager, Strategic InitiativesButler University Jun 2014 - Sep 2014Indianapolis, In, UsPrimarily worked to develop vision, facilitate, plan, and coordinate key large-scale, multi-divisional, strategic initiatives for Butler and Information Technology. Most notably, I led the development of a campus-wide CRM strategy to more effectively manage relationships with key constituent groups throughout the lifetime of their relationship with Butler. The first phase of the initiative involved developing a shared vision, strategy, roadmap and understanding of the state of CRM at Butler. -
Project ManagerButler University Dec 2004 - Jun 2014Indianapolis, In, Us• As an account and project manager, I partnered with the Office of the President, Facilities Management, University Police, and the Office of University Events to build deeper understanding of how technology enables their area’s mission. This included helping to define, initiate, plan, and implement solutions that that met their needs.• Led Butler's implementation of Google Apps for Education and PaperCut. My role on both projects included project management, policy creation, product selection & implementation, marketing, communication, training material creation and delivery of training to students, faculty and staff. Post project, I served as a subject matter expert for Google Apps and PaperCut.• Engaged with Butler’s Facilities Management division on a half-time basis over a three-month period to help improve their service delivery, create a web presence and facilitate the use of iPads and Google Docs in the division.• Served as the project analyst for the creation of the Butler’s first ever 5-year technology master plan.• New buildings program manager: Oversaw a yearlong program encompassing 19 individual projects including design and installation of fiber optic, wireless and Ethernet networking, IP telephony, card access system, IT disaster recovery site and fitness business application for 130 - 4 bedroom apartments and a new Health and Recreation Center.• Project coordinator and technical consultant: College of Pharmacy and Health Sciences mobile computing initiative. This initiative provided mobile computing devices, software, training, support, infrastructure upgrades and faculty development to help foster a digital learning environment.
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Chair Of Staff AssemblyButler University Jun 2008 - May 2010Indianapolis, In, UsLead the assembly and worked to enhance the work environment and represent the interests and concerns of staff in the overall governance structure of the university. Responsibilities included monthly meetings with Butler’s President and the Chair of Faculty Senate, convening two monthly executive committee meetings, and one monthly general meeting that all Butler staff (~800) are invited to attend. Other duties included serving on various university committees and representing staff at events such as commencement, Board of Trustee meetings, and new student orientation.
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Systems Support TechnicianButler University May 2003 - Jan 2005Indianapolis, In, UsResponsible for tier two support of Butler's Windows desktop/laptop environment. Implemented campus wide systems to manage antivirus updates and Windows updates. Implemented Windows 2000 Group Policy and a new Active Directory structure to enhance our desktop management capabilities.
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InternInnovative Jan 2002 - May 2002Indianapolis, In, Us• Assisted editors/producers with production of video, graphic, print and multimedia projects.• Operated camera and assisted with production for 2 Eli Lilly all employee global addresses by Sidney Taurel• Clients included: ESPN, NCAA, Walker Racing, Lingner Group, USA Diving, Eli Lilly and Goodwill • Produced and edited “911”, introduction for a conference speech on Crisis Communications given by Col Joseph V. Trahan III, Ph.D., APR. -
Part-Time AssociateLimited Brands 1999 - 2000Columbus, Oh, UsEngage customers, process transactions, help achieve daily personal and store sales goals, inventory items and stock merchandise. -
Assistant Sound Designer & Production AssistantMusic Theatre Louisville May 1998 - Aug 1999Assist with sound design and run the board for a variety of events at the Iroquois Amphitheater including concerts, presentations and performances by Music Theatre Louisville.
Tyler J. Skills
Project Management
Training
Social Media
Customer Service
Marketing Communications
Higher Education
Leadership
Public Speaking
Process Improvement
Technology Implementation
Microsoft Office
Management
Google Apps
Research
Crm
Event Planning
Marketing
Email Marketing
Salesforce.com
Mobile Technology
Teaching
Problem Solving
Facebook
Social Networking
Program Management
Consulting
Information Technology
Cloud Computing
Customer Relationship Management
Photography
Printed Materials
Salesforce Marketing Cloud
Nonprofits
Communication
Account Management
Agile And Waterfall Methodologies
Sprint Planning
Release Management
Business Analysis
Waterfall Project Management
Cross Functional Team Leadership
Project Implementation
Agile Project Management
Telecommunications
Resource Management
Organization Skills
Tyler J. Education Details
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Butler UniversityTelecommunication Arts
Frequently Asked Questions about Tyler J.
What company does Tyler J. work for?
Tyler J. works for Neocol
What is Tyler J.'s role at the current company?
Tyler J.'s current role is Senior Project Manager.
What is Tyler J.'s email address?
Tyler J.'s email address is ty****@****inc.com
What is Tyler J.'s direct phone number?
Tyler J.'s direct phone number is +131737*****
What schools did Tyler J. attend?
Tyler J. attended Butler University.
What are some of Tyler J.'s interests?
Tyler J. has interest in Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Tyler J. known for?
Tyler J. has skills like Project Management, Training, Social Media, Customer Service, Marketing Communications, Higher Education, Leadership, Public Speaking, Process Improvement, Technology Implementation, Microsoft Office, Management.
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