Tyler J. Schneider Email & Phone Number

Cleveland, Ohio, United States

• Well-versed in Cisco/Logicalis software, the AT&T Business Portal, Verizon My Business, Intune and iPhones, and Androids.
• Updated approximately 644 extensions by using the Cisco Unified Call Manager and Active Directory for our corporate office to ensure accuracy.
• Educates end users and Helpdesk daily on iPhone, Android, and desk phone hardware including telecommunication software utilized by Dealer Tire such as Verizon My Business, Intune, Cisco Jabber, Cisco IP Communicator.
• Investigates complex issues pertaining to Cisco, equipment, and vendor issues.
• Coordinates with the Network, Security and Server teams to ensure our Cisco servers are updated to prevent vulnerabilities.
• Corresponds with vendors from Zoom, AT&T, Granite, Verizon, Cisco/Logicalis, to employ the best and most cost-friendly solutions for Dealer Tire’s business practices.

Cleveland, Ohio

• Utilizes phone, email, and instant messaging communication with minimum 40+ employees daily to provide world class resolutions to tickets that come through our queue.
• Regularly categorize, escalate, and thoroughly complete hundreds of tickets for the roughly 1500-person company.
• Administers tier 1, tier 2 and occasionally tier 3 support to resolve diverse IT incidents traversing Dealer Tire.
• Communicates daily with departments across Dealer Tire to ensure work is accurately completed in a timely manner.
• Forges carefully detailed knowledge base articles that can be used across the entire company.
• Proactively employs expertise in more than 20 programs and applications during a standard shift to provide excellent customer service in all IT incidents.

Strongsville, Ohio

• Manages 35+ tickets daily through the Freshdesk ticketing system by categorizing, notating, and resolving issues.
• Demonstrates strong leadership skills by leading meetings and training other employees.
• Knowledgeable in tier 1 and 2 support and masterful in password resets, new user setup, terminations, and communication with tier 3 support.
• Formulated 10+ knowledge base articles that will be utilized by all 40+ members of our IT department.

Montrose, OH

• Demonstrated strong work ethic by mastering 6 different positions across 5 departments in 2 years.
• Evaluated 8 inventory reports weekly to ensure accurate counts of both high-end and small appliances.
• Exhibited clear verbal communication when contacting up to 20 customers per day to ensure their appliance orders are accurate and thank them for their purchase to build client relationship.
• Integrated public speaking skills to highlight best appliance features to close sales, maximize profit, and provide customers product satisfaction.

Richfield, OH

• Trained 3 employees in Customer Care within 3 months of working with the company.
• Cooperated with multimillion-dollar organizations such as Walmart, NASA, Apple, Microsoft, and the Federal Government to provide products for corporate projects.
• Negotiated multiple sales an hour providing both clients and Newark the most beneficial outcomes possible.
• Teamed-up with vendors such as Keysight, Fluke, and Tektronix to give clients the most knowledgeable experience regarding test equipment.

Montrose, OH

• Oversaw 35+ employees during customer contact to maintain their departments theft deterrence and maximize sales.
• Monitored 16 security cameras with strong attention to detail to decrease shrink and theft across a 45,540 sq.ft. store.
• Administered storewide safety checks and precautions with consistency to protect employees and customers.
• Greeted up to 400 customers a per day to give them a welcoming and positive customer experience.

Montrose, OH

• Collaborated with team of 5 to update approximately 2,000+ price tags, store wide, on a weekly basis ensuring accurate product marketing.
• Worked independently to locate and prepare an average of ___orders for delivery or store pickup, per day.

Montrose, OH

• Utilized active listening to answer customers’ questions over the phone with the utmost product knowledge.
• Resolved customer complaints and order issues by connecting them to appropriate management or solutions.

Montrose, OH

• Prevented thousands of dollars of lost revenue by persuading the customers to keep the items they wanted to return.
• Up sold minimum of 10 customers a week persuading them to purchase products more contoured to their needs.
• Proposed and financing and protections plans to minimum of 150 customers per day.

Montrose, OH

• Worked efficiently at the drive-thru to provide an average of 200 customers per shift with a quick and accurate meal.
• Achieved most sales of medium and large meals early 2014.