• Responsible for managing two teams delivering the Usage Based Insurance (UBI) and Robotic Process Automation (RPA) platforms. Accountable for all infrastructure delivery, managed all agile project resources, as well as managed production support for the UBI/RPA/ATI platforms.• Successfully deployed nine different use cases for the Robotic Process Automation platform. Key accomplishments included clearing a Claims Medicare backlog of 28,000 claims, and legacy migration of 37K policies saving $214K and 994 days of manual effort over 6 months.• Successfully completed the UBI data services transition moving from a data center located in Rome, Italy to New Jersey, USA. Efficiency gains included increased platform performance and stability as well as reduced environment complexity by going from five vendors down to two.• Successfully delivered a Claims Rideshare Portal by partnering with Lyft giving credits in lieu of a car rental for an insurance claim.

• Led a team of seven onshore and two offshore resources responsible for the management of daily operations of the enterprise advanced analytics system suite including Hadoop, ElasticSearch, Voice Quality Analytics, Splunk and Tableau.• Successfully completed environment version upgrades for Hadoop and ElasticSearch platforms with zero impact to business operations.• Maintained application availability at 99.99% outside of scheduled maintenance activities.

•Responsible for delivery of all new infrastructure for Digital Services program, a high visibility strategic initiative that required fast time-to-market with high quality deliverables.•Responsible for delivery of infrastructure components for Enterprise Analytics program, requiring both delivery of next generation Advanced Analytics capabilities based on the Hadoop and Elasticsearch platforms as well as a migration of legacy Business Data Warehouse and Informatica ETL platforms.•Resolved all new-build issues between program threads and IT Operations for all new technology offerings. Includes issue resolution, required process changes for support model, and incident triage during warranty period.

•Successfully completed $39M IT divestiture of AAA NCNU Member Club organization.•Facilitated and directed cross-functional teams involving representatives at all levels of the organization, including IT executive leadership, for financial data analysis and review to facilitate strategic decision making.•Executed cost analysis of IT application portfolio providing total cost of ownership for 482 individual applications.•Created contractual Transition Service Agreements for new line of business which provided preliminary forecasts of ongoing IT financial costs as well as timelines for IT service delivery.•Developed and executed invoicing process which created the foundation for IT fee-for-service business model.

•Executed resource demand management forecasting and developed tracking mechanism and forecasting tools for $200M IT program involving 13 different program work streams.•Performed variance analysis related to operational budgets and organization headcount in accordance with a program management business model.•Assisted resource center managers with strategic planning by developing financial modeling tools ensuring appropriate resource skill sets and intellectual capital were maintained while balancing contractor and FTE headcount levels for optimum cost structure. •Developed and executed IT Mentoring program that further developed human capital within the organization.•Developed organizational metrics including revenue impact analysis of all severity 1 trouble tickets that was used to quantify service outages and support strategic decision making.•Worked with assignment managers ensuring organizational goals were met related to resource management and the associated budget implications of sourcing decisions.

• Financial analysis of cost recovery and resource utilization for the Finance and Administration Business Domain.• Developed and executed cost saving strategy for eliminating contractors by FTE knowledge transfer and development.• Forecasted budgeted project resource needs in a global IT data center environment.• Drafted contractual agreements for statements of work for contractors.

Risk assessment and auditing for regional/global network infrastructure changes. Assisting project managers with stakeholder analysis, project coordination, and workflow management. Business reporting on technology implementations for managers and executives. Ongoing website maintenance providing information for change lifecycle and reporting document repository.