* Nurture the shift from protecting and defending the status quo to embracing and extending new innovative capabilities.* Responsible in helping key personnel with obtaining the skills they need to develop and apply to perform their duties efficiently, while helping to put metrics in place to measure improvements in innovation and the competencies underpinning them.* Help to Instill a “raise the bar” mentality across all divisions and BU’s, as it pertains to innovation and its fostering for the benefit of CIS Group of Companies.* Assist in kick starting business transformation and foster technological growth* Partner with SVP to build roadmaps for Process + Platform improvements pertaining to how data should flow and be shared across the organization  * Responsible for nurturing and supporting innovation across the organization by researching and mining the external environment - customers, strategic partners, potential customers, competitors, disrupting agents or trends, etc., for novel ideas and insights, best practices, and emerging innovations in the market place.* Lead and help to establish technology-empowered business strategies that aide in product and brand readiness* Assist in establishing methodologies and procedures for conducting research across the entire product management business unit* Assist in the development of new products that have been conceptualized in various business units across the organization.* Promote and oversee the deployment of the Division’s business analysts and technical SMEs to support customers on the Product + Platform. This includes defining IT integration requirements in to the Product Platform, when on-boarding new customers. It also includes defining workflows necessary to fulfill standard or custom products for a customer.

Built a thriving consulting practice by architecting and deploying innovative strategies for technology development, product road mapping, business process engineering, and best-practice operational management. Delivered results in cost reduction, scalable growth, and superior customer satisfaction. Led numerous high-profile technology projects, conducted detailed root-cause analysis of operational challenges, and developed coaching for CEOs, CTOs, and other key stakeholders.Projects Delivered:o $20M data center with service management platform and security tied to active directory and HR systems, delivering a consolidated system that increased operational efficiency and productivity.o $42M field force enablement for subcontractors, dynamically increasing operational agility and delivering labor cost savings of $42M+/year.o $3M shared workspace development and deployment, empowering global, remote connectivity through comprehensive device compatibility, delivering anytime/anywhere access to critical data and programs for 85% of the workforce, enabling daily push of strategic objectives and real-time updates to business metrics.o Workflow integration and automation of financial and transactional data across disparate languages and systems. Success rate of cross-system communication without errors was +92%, reducing manual processing to -8% and delivering operational efficiencies of +600%.

Led innovative, next-level business strategy and focus by leveraging early-stage achievements to springboard successful hyper-growth. Managed growing P&L of $4M-$15M with 15 direct reports while providing galvanizing guidance and vision for 100+ employees.o Catapulted company revenue by negotiating and closing $10M+ in new business with Fortune 500 clients including Dell, AT&T, IBM, Staples, Office Depot, Lenovo, HP, and Unisys.o Increased total headcount +200%, providing strategic oversight and guidance to 200+ exempt and non-exempt employees. o Improved operating cash flow and delivered meaningful bottom-line value through continuous process improvements in mission-critical back-office sales, billing, and client management systems. o Increased customer satisfaction +42% by developing and integrating a location-based work order system that empowered real-time reporting and analysis of customer requirements and feedback. o Delivered 35% reduction in total operating and labor expenses through the implementation of innovative technology systems, enabling the organization to leverage remote workforce efficiencies. o Directed all M&A activities for $2.75M in acquisitions ($1.5M Bestview Computer Services and two other transactions).

Founded the technology services company as a high-school student, positioning company for scalable growth. Delivered $3.5M in service contracts, developed the roadmap for service offering expansion, provided technical subject matter expertise to key clients, led the deployment of resources, and secured fundamental back-office infrastructures. o Delivered 400% revenue increases through strategic business development initiatives and service offering expansion into warranty hardware services, including break/fix and next business day services, as well as same business day services for servers, requiring 4-hour SLA commitments.o Grew and developed the organization’s Field Technician team from 7 to 45 members.o Expanded CSR’s footprint in the technology services market through by developing innovative sales and marketing strategies. o Oversaw government contracts requiring Top Security Clearance along with an ability to work successfully with the Department of Defense and the FBI.