Tyler Mcbee Email & Phone Number

Macedonia, Ohio, Us

Taking on more responsibilities as an Endpoint Engineer at Amphenol TPC Wire & Cable.

Macedonia, Ohio, Us

Amphenol purchased TPC Wire & Cable. I took on a larger role as IT Systems Engineer as part of the transition.

Macedonia, Ohio, Us

In May 2023 my role transitioned off primary support responsibilities into a T3 infrastructure position administrating the design, implementation, and management of endpoints at all of our business units.I designed and created a secure, standardized kiosk tablet setup for the floor workers to interact with the ERP system and deployed over 100 of these endpoints to the different business units. I then co-opted the setup and repurposed it for various other applications such as IPDS - Kanban infoboards and HR enrollment kiosks.

Macedonia, Ohio, Us

My role evolved into a senior level support technician as we hired more junior technicians. I advised and mentored as well as created documentation on company practices and procedures. I was tasked with visiting each of the business units onsite for IT ‘house calls’. I also was the primary point of contact for the support team with several large ERP system rollouts to several different business units.

Macedonia, Ohio, Us

As primary support of a team of two technicians, I took on most of the responsibilities of day-to-day support of eight different business units in the USA, Canada, and UK. I performed system administration tasks as well as network administration tasks, supporting the infrastructure team.

Akron, Ohio, Us

As part of a two-member department, I became responsible for most of the day to day support for the team of 200+ staff and volunteers. I redesigned and implementing the estate’s support desk portal, which was soon replicated for the maintenance staff due to its success. I was trained and tasked with the first point of contact support; to triage, assist, and escalate issues as they occurred. I am primarily responsible for yearly PC refresh and Windows image deployment, upgrading our Windows 7 fleet to Windows 10 and creating a custom image tailored to the estate. I am also responsible for supporting the implementation of point of sale for daily operations and events. The IT department is tasked with the implementation of two estate wide RGB light shows of “over one million lights” over the entire gardens for our summer and winter holiday seasons. Assisted with the transition to work-from-home and remote VPN support in 2020. In 2021 I was promoted to full time status.

New York, Ny, Us

Part of the ongoing Pension Support Center, I fielded both Active and Terminated participants with questions about their Pension benefits for various companies that Mercer administrates. Issues included but not limited to pre-retirement, retirement commencement, and post-retirement inquiries. Gained familiarity with phone/ticketing systems via Cisco agent desktop and Siebel ticketing systems.

Late 2013, my grandmother suffered a stroke. As a result, she lost some functionality in her eyesight. I decided to move in with her to support her. Since then, I’ve helped her with day to day routines that she had difficulties completing on her own.

Washington, District Of Columbia, Us

I provided first point of contact with the call center team. My responsibilities included payment troubleshooting and soft sales. I also worked closely with technical support to resolve all customer issues and revise service plans to better suit the customer’s needs.

I provided remote support via phone and remote desktop to technicians in the field. I also administered the managed service console for clients. I utilized client preference data to meet the needs of each client on an account by account basis. I also worked with service representatives to help provide the best possible service

Gaithersburg, Md, Us

I joined the 24hr dedicated support team for Citibank at GXS. The team’s responsibility is to ensure that files are transferred from point A to point B over our network in a complete and intact state. Attention to detail and working closely with the client were paramount as these files included many financial transactions which had to meet certain deadlines and quotas.

Kent, Oh, Us

I provided remote support to clients through our ticketing system, owning issues from cradle to grave. These often requiring such skills as virus removal, software installation, network diagnostics and general computer maintenance. I then streamlined the managed services console, bringing all the customers on our remote network up to date with their operating system and software patches. This included regular scheduled maintenance, including Java, Flash, and Microsoft updates for all clients and servers.

• Administer immunization to personal computers to rid them of malware and programs similar to “Security Center 2010” and “Security Tool 2011”• Advise users about and implement the best products to avoid problems in the future

Salem, Va, Us

I tutored students in Math and Computer Science classes.

Salem, Va, Us

While keeping a high GPA, I qualified for the Federal Work Study program where I helped complete odd jobs and performed file management for the college.

Ongoing, Computer Information Systems: Cybersecurity

12 Credit Hours, Cybersecurity

1 Year Of Credits, Computer Science

Information Systems Engineering, It

High School Diploma