Tyler K. Email & Phone Number

Hanover, Pa, Us

Westminster, Maryland, United States

The operational services team is dedicated to assisting in continuous process improvements throughout the fulfillment center. Operations Services helps design, construct, maintain, monitor, and improve the fulfillment center.

Hanover, Pa

- Led newly formed department and setup team to exceed $6.5 million annual target in direct to consumer lift sales.- Developed a product and sales process training manual to launch newly formed department.- Onboarded a new distributor projected to add 15% growth to lift sales.- Managed distributor relations and order fulfillment.- Revamped the product line of newly acquired brand.- Cross-functional communication to handle order fulfillment.

Hanover, Pa

- Worked directly with Chinese Manufacturer on placing product orders, ordering of parts, quality control issues, and a product redesign for external safety certification.- Managed shipping department which included 150 ocean container imports, 650 less than truckload shipments (LTL), and 12 full truckloads (TL) annually. - Communicated directly with domestic and international freight forwarders on a weekly basis.- Oversaw network of 8 warehouse locations, 6 of which were third party logistic facilities (3PLs).- Created forecasted projections used to place product orders.- Monitored nationwide warehouse inventory levels to minimize excess inventory.- Implemented a Point of Sales (POS) system to streamline and standardize sales orders.- Integrated newly acquired product line into existing order processes.- Worked with the U.S. manufacturing engineering team to align production with sales trends, and to resolve quality issues from packaging and production.- Coordinated trade show applications, schedule, and display for 60+ events annually.- Trained external sales force on internal processes and procedures.- Sold $750,000 annually in both B2B and B2C channels. Results Achieved- Saved 40% in warehouse fees by switching providers for our Minnesota and Kansas locations.- Reduced credit card processing fees by 10%.- Cut shipping costs by 7.5% (pre COVID-19) even with an increase in sales figures.- Oversaw ALI Certification approval providing an expected 2021 sales increase of 15%.- Achieved smooth operations during a period of 100% sales growth.

Hanover, Pa

- Supported the CEO with special projects such as: new business ventures, trials of service management software, and the acquisition of Advantage Lifts.- Implemented digital strategies and created the company’s first e-commerce website.- Sold B2B and B2C equipment and services.- Implemented training programs and created manuals to improve processes.- Managed internal ALI (Automotive Lift Institute) Inspection Program ensuring customer adherence to OSHA and insurance requirements.

Morrisville, North Carolina

Conducted market research on targeted industries to assist in obtaining new clients. ChainYard is a certified IBM reseller.

California, Pa

Worked under the direction of Dr. Mark Lennon. Duties included researching emerging technologies, assisting with scholarly publications, and helping with submission of grant proposals.

Master Of Business Administration - Mba (Supply Chain)

Bachelor Of Business Administration (Bba)