•Manage a globally dispersed team of Data Analysts and System Analysts across 3 countries.•Work with internal project teams to draft and enforce project plans for various client implementations.•Utilize Microsoft tools like Power Automate and Power Apps to build business applications to enhance internal reporting.•Work with senior management and project managers to assign resources to projects and manage client escalations to mitigate risk.

• Successfully managed a one-year development project for a middleware application designed to utilize various APIs from our current software product and send data to a clients database while overseeing all operational issues. • Developed a proposal and relevant Service Level Agreements involving clients and third-party vendors to enhance a previously developed middleware application to enhance security and improve performance. • Manage multiple high priority customer relationships with contract values exceeding $1 million both virtually and traveling outside of the US to locations in Canada to represent the organization and provide real time support.• Proactively identified opportunities for service improvements in the support team, resulting in the implementation of new processes to minimize the resolution time to identify and resolve software defects.• Troubleshoot technical issues for a diverse range of software solutions utilizing bowser development tools and a knowledge of the company databases to meet all SLAs and minimize client downtime.• Work with internal infrastructure and engineering teams to plan software deployments, manage defects, and assist with the development of custom features.• Streamline service delivery processes by working with the Vice President of operations to discuss and implement new troubleshooting processes to increase client satisfaction in adherence to service level agreements (SLAs).• Develop and present executive-level reports on service delivery performance, highlighting key metrics and insights to support data-driven decision-making.• Assist with interviewing, mentoring, and training new delivery managers to ensure high-quality service delivery.

• Worked with the Product Owner and CEO to plan client implementations and manage the product backlog to ensure development efforts were directed at maximizing value for current and potential clients. • Utilized bug tracking tools to document current defects and potential features while working with the development team to ensure work was tracked and prioritized appropriately. • Created interactive wireframes and clickable prototypes for the development team to provide insight on potential layouts for future releases. • Managed the Kanban board with future projects focusing on increasing customer satisfaction and retention. • Assisted with client onboarding and provided comprehensive product training and ensuring a smooth transition to the software platform.• Monitored and analyzed client usage and performance metrics, providing insights and recommendations to optimize their experience and drive higher adoption rates.• Prepared and delivered regular performance reports and business reviews to clients, showcasing key metrics, achievements, and areas for improvement.

• Beat placement goal by 150% (60/40) in year 1 and successfully placed candidates across various industries in a wide variety of jobs including SQL Developer, Technical Project Manager, Technical Business Analyst, Fulfillment Operations Manager, and more.• Developed and executed effective recruitment strategies to attract top talent in the competitive technology market.• Utilized various sourcing methods, including job boards, social media platforms, professional networks, and referrals, to identify and engage with potential candidates.• Conducted in-depth interviews, technical assessments, and reference checks to evaluate candidates' skills, experience, and cultural fit.• Collaborated with hiring teams to define job requirements, establish selection criteria, and create compelling job descriptions and advertisements.• Led negotiation processes with candidates, including salary discussions, benefits, and other employment terms, to secure successful hires.• Implemented applicant tracking systems and other recruitment tools to streamline processes, track candidate progress, and maintain accurate candidate data.• Stayed updated with industry trends, recruitment technologies, and best practices.

• Successfully oversaw multiple areas of the store and assisted with the training for multiple departments.• Helped to write the schedule for my work center of over 80 employees.• Assisted in interviewing, training, and developing new and current team members.• Successfully oversaw multiple areas of the store and assisted with the training for multiple departments.

• Rehired after graduation as a supervisor overseeing 15 employees.• Assisted with interviewing potential employees ensuring they are eligible for hire.• Oversaw three departments, one of which was a district-wide top performer.

• Created proposals for perspective school districts to obtain contracts regarding education, safety, and school nutrition.• Compiled statistical grant data, which was sent directly to the president of the company.• Reviewed data for proposals as well as state grants for accuracy.