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Over 15 years of experience in mixed-methods research across B2B and B2C markets including over 5 years of leading multi-disciplinary research teams to answer the toughest questions facing modern software businesses.I strongly believe in a metrics-driven approach to user experience and work with business partners to define the key metrics that reflect user success, measure those metrics, and work cross-functionally to understand why our users are and are not succeeding in the ways we want them to with our products.And, when needed, I am an experienced developer of custom software for supporting original user research and data analysis with significant expertise in studying highly technical users and complex software systems.
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Staff Ux Researcher [Quantitative]Dropbox Aug 2023 - PresentSan Francisco, California, UsQuantitative specialist supporting:* Integration of AI and Large Language Model (LLM) technology into UX work to reduce timelines and increase researcher efficiency* Market and Customer segmentations to align executive stakeholders and company on our most beneficial markets and customers* CSAT, UMUX, PMF, and other surveys to benchmark and monitor our customer satisfaction and user experienceExperienced in:* AI and Large Language Models (LLM) for Natural Language Processing (NLP) of open-ended customer feedback* Survey design, reporting, and analysis including advanced methods like Conjoint, MaxDiff, TURF, etc* Statistical modeling and machine learning applied to UX data* Python, R, and SQL for data sourcing, manipulation, and analysis* Development of in-house tooling to support and extend capabilities of other researchers and analysts -
Senior Manager, Research & InsightsDropbox Aug 2021 - Aug 2023San Francisco, California, UsLeader of Dropbox's Central Research & Insights team.My team includes a deep bench of multi-disciplinary research talent that owns company-wide work to segment our customers, manage our user metrics and experiment measurement programs, and execute on C-Suite research requests.
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Manager, User Experience ResearchNew Relic, Inc. Oct 2019 - Aug 2021San Francisco, Ca, UsLead a team of UX Researchers to build an UX Metrics/Measurement practice that serves business stakeholders across marketing and product. The UX Metrics practice benchmarks key workflows and funnels to ensure they meet minimum usability and experience goals as well as to provide proof that design improvements are improving outcomes for our users. I am particularly interested in the application of machine learning and data science techniques to the space of UX research and metrics and believe there is great untapped potential in "Data Science for UX" in helping to better measure customer needs, user experience, and outcomes. -
Manager & Lead/Staff User Experience ResearcherNew Relic, Inc. Jun 2018 - Oct 2019San Francisco, Ca, UsLead/Staff UX Researcher and Manager building a practice for measuring the user experience at every step of the product development lifecycle. This practice is built atop a combination of Jobs to be Done to help us identify the right user problems, concept testing to help us identify the right solutions, and usability testing that lets our teams and leadership know when their designs are successful in improving the user experience.
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Vice-President Of ContentNoxxic Publishing, Llc Jan 2012 - Jan 2021Implemented market and user research protocols to inform multiple redesigns of the prominent video online game guide website http://www.noxxic.com (appx. 2M unique visitors/month). A/B and concept testing of designs to improve key performance indicators including session duration, page views, and bounce rate. Developed an in-house toolchain for automating content creation, analysis, and testing.
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Senior Ux ArchitectPuppet Sep 2016 - Jun 2018Minneapolis, Minnesota, UsSenior User Experience Architect within Puppet’s Discovery team where I supported our users in finding the broadest set of devices, platforms, and resources possible so that they can then bring them into the automation fold. -
Senior Ux ResearcherPuppet Jan 2015 - Sep 2016Minneapolis, Minnesota, UsSenior User Experience Researcher working with Puppet's Application Orchestration team.
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Research AssociateIndiana University School Of Informatics And Computing Aug 2008 - Jun 2014Designed, executed, and published research on the user experience of highly skilled users in complex computing contexts. Emphasis on integrating qualitative and quantitative data and approaches to generate novel design insights. Supervised and mentored junior researchers to ensure quality of work, compliance with research goals, and adherence to deadlines. Disseminated results at academic and industry conferences.
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Research ConsultantOne-To-One Interactive Aug 2007 - Aug 2008Designed and validated a research methodology for integrating biometric and psychological measurements of user engagement with digital media. Prepared actionable product insights for Fortune 500 clients. Published additional results in academic conferences and an industry white paper series. Presented findings to executive level corporate officers at the Massachusetts Innovation & Technology Exchange.
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User Research And Accessibility SpecialistEppley Institute Dec 2004 - Aug 2007Bloomington, Indiana, UsEstablished the institutes first ever user research and usability testing protocols for online courses. Project coordinator, user research and accessibility specialist for an online course management system for the US National Parks Service. Executed testing protocols resulting in over 20% increased course completion rates.
Tyler Pace Skills
Tyler Pace Education Details
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Indiana University BloomingtonHuman Computer Interaction -
Indiana University BloomingtonHuman-Computer Interaction And Design
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Indiana University BloomingtonInformatics
Frequently Asked Questions about Tyler Pace
What company does Tyler Pace work for?
Tyler Pace works for Dropbox
What is Tyler Pace's role at the current company?
Tyler Pace's current role is UX Research at Dropbox.
What is Tyler Pace's email address?
Tyler Pace's email address is tp****@****lic.com
What is Tyler Pace's direct phone number?
Tyler Pace's direct phone number is (877) 575*****
What schools did Tyler Pace attend?
Tyler Pace attended Indiana University Bloomington, Indiana University Bloomington, Indiana University Bloomington.
What are some of Tyler Pace's interests?
Tyler Pace has interest in Economic Empowerment, Politics, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Tyler Pace known for?
Tyler Pace has skills like Usability Testing, User Experience, User Research, Contextual Inquiry, Interaction Design, Human Computer Interaction, User Centered Design, Research, Focus Groups, Research Design, Heuristic Evaluation, User Experience Design.
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