Over 15 years of experience in mixed-methods research across B2B and B2C markets including over 5 years of leading multi-disciplinary research teams to answer the toughest questions facing modern software businesses.I strongly believe in a metrics-driven approach to user experience and work with business partners to define the key metrics that reflect user success, measure those metrics, and work cross-functionally to understand why our users are and are not succeeding in the ways we want them to with our products.And, when needed, I am an experienced developer of custom software for supporting original user research and data analysis with significant expertise in studying highly technical users and complex software systems.
Listed skills include Usability Testing, User Experience, User Research, Contextual Inquiry, and 40 others.