Tyler Pace Email & Phone Number

San Francisco, California, Us

Quantitative specialist supporting:* Integration of AI and Large Language Model (LLM) technology into UX work to reduce timelines and increase researcher efficiency* Market and Customer segmentations to align executive stakeholders and company on our most beneficial markets and customers* CSAT, UMUX, PMF, and other surveys to benchmark and monitor our customer satisfaction and user experienceExperienced in:* AI and Large Language Models (LLM) for Natural Language Processing (NLP) of open-ended customer feedback* Survey design, reporting, and analysis including advanced methods like Conjoint, MaxDiff, TURF, etc* Statistical modeling and machine learning applied to UX data* Python, R, and SQL for data sourcing, manipulation, and analysis* Development of in-house tooling to support and extend capabilities of other researchers and analysts

San Francisco, California, Us

Leader of Dropbox's Central Research & Insights team.My team includes a deep bench of multi-disciplinary research talent that owns company-wide work to segment our customers, manage our user metrics and experiment measurement programs, and execute on C-Suite research requests.

San Francisco, Ca, Us

Lead a team of UX Researchers to build an UX Metrics/Measurement practice that serves business stakeholders across marketing and product. The UX Metrics practice benchmarks key workflows and funnels to ensure they meet minimum usability and experience goals as well as to provide proof that design improvements are improving outcomes for our users. I am particularly interested in the application of machine learning and data science techniques to the space of UX research and metrics and believe there is great untapped potential in "Data Science for UX" in helping to better measure customer needs, user experience, and outcomes.

San Francisco, Ca, Us

Lead/Staff UX Researcher and Manager building a practice for measuring the user experience at every step of the product development lifecycle. This practice is built atop a combination of Jobs to be Done to help us identify the right user problems, concept testing to help us identify the right solutions, and usability testing that lets our teams and leadership know when their designs are successful in improving the user experience.

Implemented market and user research protocols to inform multiple redesigns of the prominent video online game guide website http://www.noxxic.com (appx. 2M unique visitors/month). A/B and concept testing of designs to improve key performance indicators including session duration, page views, and bounce rate. Developed an in-house toolchain for automating content creation, analysis, and testing.

Minneapolis, Minnesota, Us

Senior User Experience Architect within Puppet’s Discovery team where I supported our users in finding the broadest set of devices, platforms, and resources possible so that they can then bring them into the automation fold.

Minneapolis, Minnesota, Us

Senior User Experience Researcher working with Puppet's Application Orchestration team.

Designed, executed, and published research on the user experience of highly skilled users in complex computing contexts. Emphasis on integrating qualitative and quantitative data and approaches to generate novel design insights. Supervised and mentored junior researchers to ensure quality of work, compliance with research goals, and adherence to deadlines. Disseminated results at academic and industry conferences.

Designed and validated a research methodology for integrating biometric and psychological measurements of user engagement with digital media. Prepared actionable product insights for Fortune 500 clients. Published additional results in academic conferences and an industry white paper series. Presented findings to executive level corporate officers at the Massachusetts Innovation & Technology Exchange.

Bloomington, Indiana, Us

Established the institutes first ever user research and usability testing protocols for online courses. Project coordinator, user research and accessibility specialist for an online course management system for the US National Parks Service. Executed testing protocols resulting in over 20% increased course completion rates.

Doctor Of Philosophy - Abd, Human Computer Interaction

Master'S Degree, Human-Computer Interaction And Design

Bachelor'S Degree, Informatics