Tyler Richards Email and Phone Number
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About Me:I am a dynamic professional driven by creating impactful business outcomes. With diverse background across the technology community, I have cultivated a mastery in project planning, customer experience, operational excellence, and empathetic leadership.My journey, spanning over a decade, has equipped me with a diverse skill set encompassing global implementation services, pioneering ground-up Professional Services programs, orchestrating enterprise customer success, and adept financial management. My expertise lies in precise project planning, seamless delivery, innovative program design, and judicious resource allocation. Thriving in the fast-paced realm of startups, I have honed sharp analytical skills and a talent for perpetual business process refinement. I have played pivotal roles in sculpting pivotal customer experiences, nurturing highly effective and lucrative client relationships, implementing resilient retention strategies, and fostering a highly positive and supportive team culture.When I’m not on the job, I love spending time with my four daughters, tinkering around a motorcycle, trying my hand at landscaping, or rooting on my Denver Broncos.Let's Connect:Whether you are seeking a strategic leader to fuel your organization’s growth, or someone to share insights on customer success, implementation and services programs, or financial management, I am all about forging connections and engaging in collaboration!
Lucid
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Director, Global Implementation ServicesLucid Feb 2021 - PresentSouth Jordan, Utah, Us
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Sr. Manager, Enterprise Customer SuccessLucid Jun 2019 - Feb 2021South Jordan, Utah, UsLucid Software is a leading provider of cloud-based visual productivity applications. Lucidchart, a diagramming application, and Lucidpress, a templating design solution, are used in over 175 countries by more than 12 million users, including Comcast, NASA, Netflix, Target and Uber. Since the Utah-based company’s founding in 2010, Lucid Software has grown in revenue by nearly 100 percent each year and has received numerous awards for its business and workplace culture.
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Director, Customer SuccessCanopy Jul 2017 - Jun 2019South Jordan, Utah, Us -
Director Of FinanceLularoe Intermountain Nov 2014 - Nov 2017Responsible for managing the financial planning/reporting, fiscal risk, and record-keeping for the business.LulaRoe Intermountain sells trendy and fashionable clothing for women and children. Sizes range from kids 2T to women 3XL. LuLaRoe offers a variety of styles that are guaranteed to make you feel confident in your appearance and in yourself!https://www.facebook.com/lularoebyashtonrichards/?pnref=lhc
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Customer Success Manager - Team LeadDomo, Inc. Jul 2015 - Jul 2017American Fork, Ut, UsProven Team Lead since July 2016, helping other team members with their own engagements and assisting them to reach their own personal retention goals. -
Customer Success ManagerDomo, Inc. Sep 2014 - Jul 2015American Fork, Ut, Us- Primarily responsible for the retention of our customers, achieving successful revenue retention targets for four straight quarters between 2016 and 2017.- Additionally responsible/have experience in every facet of our customers' experience, which includes in-depth product training, documentation, implementation, support, upsells, etc.- Extensive experience in full scale project management and implementation of a customer in an escalated state.- Assisted in developing formal customer adoption, governance, and operational trainings for the entire Customer Success organization that are still in use today.
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Retirement Services District ManagerAdp Dec 2012 - Sep 2014Roseland, New Jersey, Us- Responsible for managing 401(k) wholesale business throughout the entire state of Utah. - Created/conducted nearly 200 tailored presentations/proposals to clients, distilling information into executive level messaging.- Managed/implemented more than 25 new and/or conversion projects.- Primary relationship/contact manager for both new and existing clients in the state of Utah. Also, managed relationships with more than 25 internal and 30+ external partners, including extensive work with financial advisor professionals.- Brought roughly $10 million in investable assets to the firm in 2013. -
Stock Broker (Financial Services Representative)E*Trade Financial Dec 2011 - Dec 2012Us- Monitored industry sources for trends and insights and educated clients and/or other team members on findings.- Observed strict guidelines of governing bodies, as well as provided phone-based education on many investment products and strategies.- Utilized strong customer service skills to assess client related needs and worked with other team members to satisfy client goals.- Influenced over $4.8 million in new assets in last 9 months of employment. Ranked 24th of nearly 500 employees during 3rd quarter of 2012. -
Retail Personal BankerWells Fargo Bank Dec 2009 - Dec 2011San Francisco, California, Us- Created/executed an aggressive individual sales attack plan to achieve expected sales goals. Utilized knowledge of bank loan products.- Conducted open ended financial discussions with clients, utilizing strong verbal communication techniques, to assess individual needs.- Networked closely with partners in mortgage, payroll, investments, etc.
Tyler Richards Skills
Tyler Richards Education Details
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University Of Utah - David Eccles School Of BusinessExecutive Mba -
Utah Valley UniversityFinance
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DevmountainWeb Development
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Utah State UniversityGeneral Studies
Frequently Asked Questions about Tyler Richards
What company does Tyler Richards work for?
Tyler Richards works for Lucid
What is Tyler Richards's role at the current company?
Tyler Richards's current role is MBA • Implementation • Professional Services • CSPO • Customer Success @ Lucid || Helping Teams See & Build the Future.
What is Tyler Richards's email address?
Tyler Richards's email address is tr****@****art.com
What is Tyler Richards's direct phone number?
Tyler Richards's direct phone number is +143576*****
What schools did Tyler Richards attend?
Tyler Richards attended University Of Utah - David Eccles School Of Business, Utah Valley University, Devmountain, Utah State University.
What are some of Tyler Richards's interests?
Tyler Richards has interest in New Technology, Economic Empowerment, Investing, Home Automation, Education, Motorcycles, Landscaping, Videography.
What skills is Tyler Richards known for?
Tyler Richards has skills like Series 7, Mutual Funds, Series 63, Credit, Financial Analysis, Series 6, Banking, Portfolio Management, Mortgage Lending, Loans, Consumer Lending, Retail Banking.
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