Tyler Nesbitt Email & Phone Number

In addition to continued people management responsibilities, took on additional strategic and management responsibilities such as defining the strategy and owning execution operations to migrate 1000 existing customers from legacy services model to new tiered support model within six months while maintaining customer satisfaction.

Coached a diverse team of up to nine high performing customer services professionals in their management of 100+ customers with a total contract value of $17.2M ARR while supporting and delivering renewals and expansions totaling more than $8M ARR. Received a 97% positive engagement score from the team in an anonymized employee engagement survey, scoring.

Owned a portfolio of primarily enterprise and strategic customers while implementing multiple Fortune 500 customer accounts simultaneously. In addition to customer work, Served as an informal coach to junior resources and those needing support in upleveling their skills. Successfully mentored multiple resources towards achieving promotions.

Seattle, Washington, United States

Served as single point of contact from Highspot responsible for software implementation and project management of the Highspot software tool. As part of these implementations, developed connections, working relationships, and partnerships with contacts at all levels of customer organizations. Led implementations for multiple Fortune 500 companies with user.

Seattle, WA

Across a variety of project experiences, Tyler:- Designed and delivered quantitative functional assessments for numerous clients across industries- Determined strategic recommendations from functional assessments to improve business health- Project managed numerous workstreams simultaneously and worked across business - M&A integration and separation.

Seattle, WA

Tyler has numerous project experiences with clients in the technology and retail industries, partnering with businesses and delivering on agreed objectives and timelines. Across these project experiences, Tyler has:- Designed and implemented a new management reporting operating model, built to scale and aligned to strategic imperatives for a multi-billion.

Seattle, WA

- Built financial documentation for use in patent litigation cases- Created high-quality and high-accuracy deliverables for client consumption- Developed internal onboarding presentation for future team members- Became a fully functioning team member over short 7-week period- Competed in the National Advisory Intern Case Competition, placing 2nd