- Upgrading new computers with higher end components including CPUs, GPUs, RAM, HDDs, ODDs and screens per the customer's request.- Taking broken models of the same type and combining the working parts to make a good machine.- Technologies worked with include Asus, Apple, Dell, HP, Lenovo and MSI laptops, Lenovo desktops and servers, and Acronis imaging software.

Provided support to ASL's employees for their insurance software, document management software, and PC hardware.

Provided support to the 1200+ clients using the IBS software suite by solving problems and answering general questions.Performing some troubleshooting of hardware and network issues that may affect the performance of the software.Worked on projects including implementation and article writing for the Support Wiki and install trips to implement the company's software.Provided experience with Point of Sale systems, Windows 2000, XP, Vista and Windows 7, Windows 2000, 2003 and 2008 Server, Citrix, Microsoft SQL Server 2005 and 2008, hardware and software troubleshooting and network troubleshooting.

• Provided second level support to DominionTek’s client base for issues with desktops, laptops, printers, and local area networks.• Communicated with clients in person to resolve issues in an efficient manner, along with teaching clients how to use the system• Provided experience with Dell and HP desktops, HP laptops, tablets and thin clients, HP Proliant Servers, Windows XP and Server 2003, BES, Blackberry support, Exchange 2003/2007, Active Directory, DHCP, DNS, VPN, Microsoft Office 2000/XP//2003/2007, hardware and software troubleshooting and network troubleshooting• Clients worked for include SouthPeak Interactive and Caroline County Public Schools

• Creating and maintaining the website in addition to generating current content• Monitoring traffic coming into the website• Troubleshooting issues with accessing the website• Communicating with people in the wrestling industry and the fans to see how the site can better serve them• Provided experience with Microsoft Frontpage and Adobe Dreamweaver

• Troubleshooting and resolving hardware and software issues on customer’s computers• Provided customer service and communicating with the customer concerning their issues• Provided experience with Windows XP and Vista, desktops and laptops from Dell, HP, Toshiba, Gateway, and Acer, diagnostic of hardware and software issues, virus removal, computer parts installation, and data recovery

Troubleshooting and resolving hardware and software issues on customer's computers.Provided customer service and communicating with the customer concerning their issues.Provided experience with Windows XP and Vista, desktops and laptops from Dell, HP, Toshiba, Gateway, and Acer, diagnostic of hardware and software issues, virus removal, computer parts installation, and data recovery.

• Worked for Dominion Virginia Power as a member of the IT End User Accounts and Services Group.• Provided Level 1 support to Dominion Resources’ internal employees for their issues with computers, telecom equipment, and other technical devices• Cross-trained with Dominion's NOC during storm duty situations• Performed some troubleshooting of hardware and network issues that may affect the performance of the software• Communicated with clients both over phone and e-mail to provide resolutions to their issues and monitoring escalations to Level 2 technicians• Provided experience with Lotus Notes, Sametime, Unicenter Service Plus Service Desk, Citrix, SAP, Active Directory, SMS, TEDS, ARM WMIS, GIS ArcFM, BES, Blackberry support, hardware and software troubleshooting and network troubleshooting

Member of IT End User Accounts and Services Group.Provided Level 1 support to Dominion Resources' internal employees for their issues with computers, telecom equipment, and other technical devices.Cross-trained with Dominion's NOC during storm duty situations.Communicated with clients both over phone and e-mail to provide resolutions to their issues and monitoring escalations to Level 2 technicians.Provided experience with Lotus Notes, Sametime, Unicenter Service Plus Service Desk, Citrix, SAP, Active Directory, SMS, TEDS, ARM WMIS, GIS ArcFM, BES, Blackberry support, hardware and software troubleshooting and network troubleshooting.

• Provided support to the 1200+ clients using the IBS software suite by solving problems and answering general questions• Performing some troubleshooting of hardware and network issues that may affect the performance of the software• Worked on projects including implementation and article writing for the Support Wiki and install trips to implement the company’s software• Provided experience with Point of Sale systems, Windows 2000 and XP, Windows 2000 and 2003 Servers, Citrix, Microsoft SQL Server, hardware and software troubleshooting and network troubleshooting