Tyler New
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Tyler New Email & Phone Number

Customer Service Technician at Integrated Business Systems at Computer Upgrade King
Location: Midlothian, Virginia, United States 10 work roles 1 school
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Current company
Role
Customer Service Technician at Integrated Business Systems
Location
Midlothian, Virginia, United States
Company size

Who is Tyler New? Overview

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Quick answer

Tyler New is listed as Customer Service Technician at Integrated Business Systems at Computer Upgrade King, a company with 49 employees, based in Midlothian, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Tyler New.

Tyler New previously worked as Computer Technician at Computer Upgrade King and Desktop Technician at Atlantic Specialty Lines. Tyler New holds Associate Degree, Network Security Management from Ecpi University.

Company email context

Email format at Computer Upgrade King

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Computer Upgrade King

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Profile bio

About Tyler New

• Eight years experience in the Information Technology field• Graduate with an Associate Degree in Network Security Management• Proficient with Windows 95 through Windows 8, PC hardware, and software, and various enterprise technologies

Current workplace

Tyler New's current company

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Computer Upgrade King
Computer Upgrade King
Customer Service Technician at Integrated Business Systems
1555 Standing Ridge Dr., Powhatan,Virginia 23139,United States
Website
Employees
49
AeroLeads page
10 roles

Tyler New work experience

A career timeline built from the work history available for this profile.

Computer Technician

Current

- Upgrading new computers with higher end components including CPUs, GPUs, RAM, HDDs, ODDs and screens per the customer's request.- Taking broken models of the same type and combining the working parts to make a good machine.- Technologies worked with include Asus, Apple, Dell, HP, Lenovo and MSI laptops, Lenovo desktops and servers, and Acronis imaging.

Apr 2013 - Present

Desktop Technician

Richmond, Virginia Area

Provided support to ASL's employees for their insurance software, document management software, and PC hardware.

Aug 2012 - Oct 2012

Customer Service Technician

Integrated Business Systems

Provided support to the 1200+ clients using the IBS software suite by solving problems and answering general questions.Performing some troubleshooting of hardware and network issues that may affect the performance of the software.Worked on projects including implementation and article writing for the Support Wiki and install trips to implement the.

May 2010 - Jul 2012

Desktop Technician

Dominiontek
  • Provided second level support to DominionTek’s client base for issues with desktops, laptops, printers, and local area networks.
  • Communicated with clients in person to resolve issues in an efficient manner, along with teaching clients how to use the system
  • Provided experience with Dell and HP desktops, HP laptops, tablets and thin clients, HP Proliant Servers, Windows XP and Server 2003, BES, Blackberry support, Exchange 2003/2007, Active Directory, DHCP, DNS, VPN.
  • Clients worked for include SouthPeak Interactive and Caroline County Public Schools
Oct 2008 - Oct 2009

Site Administrator

Airplanespin.Com
  • Creating and maintaining the website in addition to generating current content
  • Monitoring traffic coming into the website
  • Troubleshooting issues with accessing the website
  • Communicating with people in the wrestling industry and the fans to see how the site can better serve them
  • Provided experience with Microsoft Frontpage and Adobe Dreamweaver
Jan 2006 - May 2009

Computer Technician

  • Troubleshooting and resolving hardware and software issues on customer’s computers
  • Provided customer service and communicating with the customer concerning their issues
  • Provided experience with Windows XP and Vista, desktops and laptops from Dell, HP, Toshiba, Gateway, and Acer, diagnostic of hardware and software issues, virus removal, computer parts installation, and data recovery
Jun 2008 - Oct 2008

Lead Computer Technician

Firedog/Circuit City Stores

Troubleshooting and resolving hardware and software issues on customer's computers.Provided customer service and communicating with the customer concerning their issues.Provided experience with Windows XP and Vista, desktops and laptops from Dell, HP, Toshiba, Gateway, and Acer, diagnostic of hardware and software issues, virus removal, computer parts.

Jun 2008 - Oct 2008

Help Desk Analyst

  • Worked for Dominion Virginia Power as a member of the IT End User Accounts and Services Group.
  • Provided Level 1 support to Dominion Resources’ internal employees for their issues with computers, telecom equipment, and other technical devices
  • Cross-trained with Dominion's NOC during storm duty situations
  • Performed some troubleshooting of hardware and network issues that may affect the performance of the software
  • Communicated with clients both over phone and e-mail to provide resolutions to their issues and monitoring escalations to Level 2 technicians
  • Provided experience with Lotus Notes, Sametime, Unicenter Service Plus Service Desk, Citrix, SAP, Active Directory, SMS, TEDS, ARM WMIS, GIS ArcFM, BES, Blackberry support, hardware and software troubleshooting and.
Jul 2007 - Oct 2008

Help Desk Analyst

Dominion Resources

Member of IT End User Accounts and Services Group.Provided Level 1 support to Dominion Resources' internal employees for their issues with computers, telecom equipment, and other technical devices.Cross-trained with Dominion's NOC during storm duty situations.Communicated with clients both over phone and e-mail to provide resolutions to their issues and.

Jun 2007 - Oct 2008

Help Desk Analyst

Integrated Business Systems
  • Provided support to the 1200+ clients using the IBS software suite by solving problems and answering general questions
  • Performing some troubleshooting of hardware and network issues that may affect the performance of the software
  • Worked on projects including implementation and article writing for the Support Wiki and install trips to implement the company’s software
  • Provided experience with Point of Sale systems, Windows 2000 and XP, Windows 2000 and 2003 Servers, Citrix, Microsoft SQL Server, hardware and software troubleshooting and network troubleshooting
Mar 2006 - Jul 2007
Team & coworkers

Colleagues at Computer Upgrade King

Other employees you can reach at cukusa.com. View company contacts for 49 employees →

1 education record

Tyler New education

  • Ecpi University
    Ecpi University
    Network Security Management
FAQ

Frequently asked questions about Tyler New

Quick answers generated from the profile data available on this page.

What company does Tyler New work for?

Tyler New works for Computer Upgrade King.

What is Tyler New's role at Computer Upgrade King?

Tyler New is listed as Customer Service Technician at Integrated Business Systems at Computer Upgrade King.

Where is Tyler New based?

Tyler New is based in Midlothian, Virginia, United States while working with Computer Upgrade King.

What companies has Tyler New worked for?

Tyler New has worked for Computer Upgrade King, Atlantic Specialty Lines, Integrated Business Systems, Dominiontek, and Airplanespin.Com.

Who are Tyler New's colleagues at Computer Upgrade King?

Tyler New's colleagues at Computer Upgrade King include Alex England, Melody Boutwell, Zachary Atkinson, Matthew King, and Michael Thomas.

How can I contact Tyler New?

You can use AeroLeads to view verified contact signals for Tyler New at Computer Upgrade King, including work email, phone, and LinkedIn data when available.

What schools did Tyler New attend?

Tyler New holds Associate Degree, Network Security Management from Ecpi University.

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