Tyler Newman Email & Phone Number

Mazatlán, Sin., Mx

Co-founded and served as CEO for a nearshore Quality Assurance service business in Mexico.Grew the company from zero to 35 employees across all functions.Directly managed executive and engineering teams.Led multi-million dollar sales efforts against startups as well as Fortune 500 companies.Managed onsite and remote teams across Mexico, staffing client projects and ensuring client satisfaction.Mentored executive and senior engineering staff, instituted continuous improvement training regimen, designed OKR’s and KPI’s to ensure business success.

Lehi, Utah, Us

Managed multi-million dollar departmental budget for headcount, capital, and operating expenses. Responsible for building a fully remote team of 20 QA engineers. Researched and onboarded multiple domestic and international service providers to augment the existing US based QA team. Accountable for quality of all mobile and firmware software releases. Instrumental in the successful launch of multiple hardware products. Worked with the Regulatory team to ensure proper quality processes were followed for ISO13485 and related audits. Led testing team through design validation and verification process for FDA compliant devices and software. Ran engineering triage meetings for all software tracks. Created employee performance review program, mentored direct reports, and promoted multiple individual contributors to management track.

Taking a break to live abroad and search for the perfect burrito.

​Hired to train and streamline an existing team of 15 testers in a post acquisition environment.Redesigned the quality program, instituted measurable KPI’s and tracked test metrics to measure capacity, leading to greater efficiency of the manual test effort.Assessed and redesigned the nascent automation test program, leading to initial build acceptance test running in continuous integration with build system within the first 90 days.Designed and built multiple test lab environments for hardware and software products.Instituted employee performance reviews, mentored direct reports for career growth, and promoted three individual contributors to management track.

San Francisco, California, Us

Hired during Series A funding to build a Quality Assurance team from the ground up. Responsible for sourcing and hiring; grew the team from 1 to 15 employees across 2 years, keeping pace with growth across the Engineering Org. Designed and built the entire quality program to support aggressive software release cadences, for embedded firmware, mobile and web applications, as well as test automation efforts. Instrumental in successfully launching 1st and 2nd Generation eero WiFi products and all supporting software. Provided weekly executive reporting around SLA's, test coverage, and other quality metrics. Managed all QA test equipment budgets and purchasing, including contingent contractor workforce and offsite testing facilities. Managed all test projects involving partner companies such as Sonos and Apple. Mentored and focused on career growth for direct reports; promoted two individual contributors to management track, and worked closely with them to ensure success. Sourced and implemented Atlassian JIRA, and served as JIRA Administrator for company.

San Francisco, Ca, Us

Performed 100% of all QA related duties for over one year before hiring and managing a team of 8 testers. Responsible for overall product quality across all Dropcam software and hardware releases, including 3 milestone hardware releases (Dropcam HD / Dropcam Pro / Dropcam Tabs), and countless web and mobile platform releases. Grew the team size from 1 to 7 within 1 year. Instituted an external beta program with hundreds of active users. Switched the company from Fogbugz to JIRA and served as JIRA Administrator for all Dropcam employees. Managed all aspects of defect tracking control, from triage to resolution, across all Dropcam software and hardware projects. Worked with Product team extensively to ensure the highest level of quality from release to release, while minimizing regressions. Served as liason between QA and Customer Service, to provide a steady flow of information regarding external customer issues to the Product & Engineering teams. Designed and maintained test plans for all Dropcam software products. Held bi-weekly 1:1 meetings with my team to provide support and ensure employees were both happy and on track with assignments. Provided direct feedback, information, and reporting to executive staff from day one through our successful acquisition by Nest / Google.

San Francisco, Ca, Us

Hired and managed team of functional and automated test engineers to cover iOS, Android, Desktop and Web client applications. Created test plans and test case repository for all Toktumi products and websites. Instituted and moderated bug review and triage processes. Worked with development and product teams to solve problems, create new features, and execute successful product releases. Converted company from Bugzilla to JIRA ticketing system, and conducted training on its usage. Worked with operations team to create multiple test and development environments. Created and administered beta testing forums for Android client releases.

San Francisco, California, Us

Worked closely with developers in an Agile environment to quickly iterate and improve new builds. Created and maintained test cases as well as VMWare test environments. Maintained and administrated the JIRA bug tracking system. Lead tester for all releases of the Outlook Client application, using ad-hoc, regression and compatibility testing methods. Ran triage meetings between the QA, Product and Development teams. Oversaw the creation and management of the software beta testing program. Administrated beta testing user forums and escalated issues to engineering.

Burlington, Ma, Us

Conducted thorough compatibility qualification with new versions of Digidesign Pro Tools and the Macintosh operating system. Test Lead for Windows Vista 64bit Driver project. Trained and provided guidance for other QA staff on Pro Tools testing and internal databases. Identified and isolated bugs. Provided detailed reports to engineering via shared databases. Designed spreadsheets for accumulation of test results to be distributed to related departments. Performed plug-in performance and additional application functionality tests. Tested additional 3rd party hardware and software compatibility with Pro Tools.

Lake Forest, Ca, Us

Designed and installed advanced video production systems. Demo artist for products such as Media 100 844/X, Discreet Smoke, Apple Final Cut Pro and others. Provided on-site and phone based technical support for clients. Performed quality control testing on Macintosh, Windows, and Linux operating systems. Worked with clients and manufacturers to provide the highest quality configurations for professional media authoring systems. Responsible for performing in-field diagnostics and replacement of hardware and software components.

Us

Leader of departments Macintosh Product Team. Responsible for tracking 10 employees. Supervised the testing of several software products. Designed and implemented test plans. Maintained test databases. Involved in testing and troubleshooting product integration for Media 100i, Final Effects Complete, Media 100 844/x, and several other software effects/editing systems on both Mac and Windows platforms. Provided oversight checking and reviews to Technical Documentation Department.

Managed QA staff and oversaw departmental operations. Supervised the testing of several product lines, hardware and software, from alpha stage to release. Designed and implemented testing procedures. Responsible for departmental funding and expenditures. Maintained equipment inventory checklists. Involved in testing and troubleshooting product integration for Adobe After Effects, Avid Editing Systems, Apple Final Cut Pro, and several other software effects/editing systems on both Mac and NT platforms. Interviewed and evaluated potential employees.

Provided technical support services for owners of ICE rendering hardware and software, as well as Adobe After Effects, Media 100 editing systems, BorisFX software, and many othersTransferred to QA team to lead efforts to develop next generation ICE hardware, including audio capabilities; documented issues in pre-release software, worked with engineering teams to fix escalated issues and deliver fixes to customers in the field