Tyler Harris Email and Phone Number

• Piloting the management of roles/access and developed users in Oracle as a Security Admin for Jacobs• Resolved thousands of tickets for a wide and varied number of IT related issues for users across the company such as hardware, VPN, security, Active Directory account management, MS office suite, account setup, and other IT issues.• Managed risks in Oracle through auditing, role modification, user creation, and user account management. • Presided over Oracle security throughout UAT2 and provided weekly updates to project stakeholders.

• Oversaw the effective distribution of mail operations involving 48 delivery routes, as well as vehicle/facility maintenance • Communicated with customers to solicit for feedback regarding ways in which to improve services to residential and business clients • Managed three executive and administrative staff; used data and reports to manage office manpower and staffing; hired and processed all new employees• Directed, organized and managed over 80 employees for distribution of mail, mail delivery, vehicle/facility maintenance, and daily retail operations• Participated in supervisory training programs and graduated from USPS New Supervisor program

• Spearheaded the strategizing and re-strategizing of blueprints to boost the overall delivery of mail via 67 routes (42 rural routes and 25 city routes) • Handled the effective supervision of one EAS Level 20 station manager and four EAS Level 17 customer service supervisors• Efficiently managed and presided over 144 employees ensuring strict adherence with company’s policies and protocols• Managed three postal offices to provide service to 85K+ residents of Fayetteville and an additional fluctuating student population of 25K+

• Managed all delivery, payroll, and budget operations, as well as daily retail operations for the highest-grossing retail office in the state• Championed the overall initiative governing the strategizing and execution of designed blueprints aimed at advancing customer experience • Collaborated with the recruiting team to on-board top talents and train new employees ensuring their proper acclimation with standard organizational protocols• Adopted proven strategies in financial management and team management when overseeing a $2 million budget and monitored 40+ employees• Handled all onboarding and training oversight for all employees, while simultaneously managing subordinate supervisor