Ornot is a very small company doing big things so we all wear many hats. My main focus is being the in house photographer, content creation, operations, and generally anything that comes up needing technical hand unrelated to making clothing. Photographer for company assets used for website, social media, and marketing ads. This includes studio, and lifestyle action images. Effectively acting as producer, director, talent/athlete scout, location scout, and photographer for all productions we put together to show off our clothing and other various products. Lifestyle shoots often involve an active aspect of being out on a bike ride to get the athlete out in their natural habitat and having fun. Other content creation geared to various stories as projects throughout the year, including documenting and help managing a small elite cyclocross team that we support our of Denver, Co, as well as our ambassador community. The photography feeds into helping manage marketing content that goes into our social media advertisements and email marketing using Klaviyo. On the operations side of things I manage all back end functionality to keep the online store functioning smoothly so product can ship to our customers. This involves a wide range of tasks but at the root of it all comes down to managing and supporting our online Shopify store. From managing the relationship with our third party logistics fulfillment warehouse, ensuring the online store is up and running, managing and setting up new software/tools that link up to our Shopify store, developing the functionality of the online store and how customers view/interact with it, and overseeing/supporting our customer service team member by making sure all software and tools are setup to make their job go smooth.

Provide support to millions of athletes worldwide as they track their workouts on the social network for athletes. First of contact on any bugs, site outages, spam outbreaks, and payment errors through triaging all tickets that come into the support team. This was a 2 person team that was responsible for 40% of the tickets that were solved out of our 20+ person support team. Point of contact for new features released through Strava's paid subscription service called Summit. Tracked all feedback, bugs, and directed them to the engineering team in charge of building the new features. First contact with athletes regarding any signs of abusive spamming through compromised accounts, or fake accounts created for the purpose of spamming athletes with illicit content. Often escalating such events to engineering before automated systems can be triggered to help in a quick resolution. Other small tasks:- Assisting with any payment related issues athletes may face through Strava's paid subscription service. - Documenting any bugs within the website or mobile app and sending to engineering for further investigation by logging bugs in Jira.

Providing customer service and technical support over email through Zendesk and live chat for Evernote's desktop and mobile apps across Apple, Windows, and Android devices. Identifying and tracking trending issues through collaboration efforts in Jira with development teams in order to help resolve high impact issues.I’ve assisted in developing training and troubleshooting resources to help support reps isolate issues effectively and efficiently.

Help desk support for Apple's Enterprise solutions used by businesses and schools. I provided up and running support for Apple’s Server solution from basic setup of services to advanced configurations, deployment programs, and device management. Assisting server administrators in finding creative solutions within Apple scope to deploy services and product to their staff and students.Technical isolation and problem solving of broken services while adding impact to emerging issues to help engineering resolve known issues.

I responded to hardware escalations from Apple Service providers and Apple Retail stores over live chat with the end users satisfaction as a primary focus. My team reported trending issues to engineering in order to quickly identify emerging issues and assisting in a resolution through repair channels. Worked with a small team to be a resource to Apple Retail Stores worldwide for all retail specific service procedures over email.

In-person customer service and technical support for Apple customers in the retail store, providing unique and effective solutions with a calm composure with a drive for the customer's satisfaction. Often times I would need to research and present creative solutions to customers in order to to help solve the problems they faced. I was a mentor in store to my team, assisting in training to prepare new hires for the fast paced environment, and ensure their mechanical aptitude is sufficient in order to properly repair computers.