Tyler Pack Email & Phone Number

Salt Lake City, Ut, Us

Seattle, Wa, Us

- Leading a group of 5 other TAMs in addition to advising my own Startup Customers- Leading in-depth technical discussions with customers around the globe on Cloud Governance and Management using AWS Control Tower- Mentoring others on strategic document writing

Seattle, Wa, Us

Seattle, Wa, Us

- Working as a strategic technical advisor to multiple Enterprise AWS customers - Performing deep-dive technical analysis and presenting recommendations on a regular basis

Salt Lake City, Utah, Us

Leading a team of Incident Response Engineers who are responsible for the 24x7 detection of and response to cybersecurity incidents. The team is also responsible for: - Critical Incident Management & communication to executive stakeholders- Development & Governance of IR Program Documentation: IR Plan, Playbooks, SOPs, etc.- Data ingestion into the SIEM and onboarding new log sources- Administration of the Endpoint Detection & Response (EDR) Platform- Generation of new alert content and Threat Hunting- Coordinating closely with Cyber Threat Intelligence, Insider Threat, Cyber Vulnerability Management, and Cybersecurity Engineering teams- Implementation and Development of Security Orchestration, Automation, & Response (SOAR) to improve MTTRNotable Team Accomplishments:- Detected and contained multiple critical incidents preventing significant impact to customers, organizational reputation, and critical technology infrastructure- Championed migration of SIEM to Splunk cloud improving resilience and increasing log volume capacity from 3TB/day to 5TB/day- Built out 24x7 on-call capabilities resulting in the elimination of annual MSSP costs- Hired 3 entry-level analysts who were mentored to provide valuable contributions to the team in less than a year- Led Critical Vulnerability Response Team efforts: Log4J, Solarwinds, PrintNightmare, etc. preventing significant events, consulting on risk, and ensuring timely remediation of vulnerabilities- Assisted in the development & orchestration of an executive tabletop exercise generating ransomware awareness with the C-Suite and sparking conversations on cyber insurance needs- Championed an additional investment in PCAP appliances to more than triple packet retention for forensic investigations- Performed annual comprehensive NIST CSF assessments- Championed the adoption of OKRs with the entire Enterprise Security Leadership Team

Salt Lake City, Utah, Us

Leading a team of systems engineers who are responsible for the management of workstations, mobile devices, printers, and ATMs in a large enterprise environment. The team is also responsible for:- Endpoint Management for Windows PCs, Macs, and Mobile Devices- Group Policy- Security Control Deployments - Printer Management Infrastructure- Application Packaging & Management- Desktop Hardware StandardsNotable Team Accomplishments:- Implemented multiple vulnerability remediation procedures leading to the elimination of 9 million+ vulnerabilities- Removed local administrator rights from all workstations in the environment with no impact to business operations- Coordinated application compatibility testing for multiple versions of Windows 10 with hundreds of application owners- Team recognized for Responsiveness & Speed during COVID-19 transition to working from home

Salt Lake City, Utah, Us

Leadership:- Directed the launch of an internal SharePoint Users Group which has grown to more than 250 members, the number of active sites in the environment has doubled since the launch of SPUG- Co-managed a large project to build a new intranet on SharePoint which saved in server resources and significantly improved content update times- Successfully communicating with business units and leaders of all levels throughout the enterprise, despite the barriers associated with working remotelyAnalysis & Process Improvement:- Designed and implemented SharePoint Help Request form with Remedy integration to streamline the existing help request process and significantly reduce ticket creation times- Utilized PowerShell scripting to create a user permission index which eliminated the need for access request tickets, resulting in a greater than 10% reduction in ticket volume- Designing and helping to maintain many complex InfoPath forms and workflows for business unitsTechnical Work:- Experience administering SharePoint 2013, SharePoint 2016, SharePoint Online/Office 365 in multiple SharePoint farms- Passed Core Solutions of Microsoft SharePoint Server 2013 Exam 70-331

Master Of Business Administration - Mba, It Management

B.S, Information Systems