Tyler Parry Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

United Kingdom

- Deployment & Management of IT assets, including: Desktops, Laptops, Phones, Tablets and miscellaneous staff equipment.- Implementation & Maintenance of IT Infrastructure, including: MacOS, Windows, MDM, Active Directory, Servers, Switches, Routers, Access Points, Access Control, Printers, A/V Systems, Telephony / VOIP, UniFi Network, Hikvision and more.- Administration & Training for SaaS products, including: Google Workspace, Microsoft Office, Slack, Notion, Monday.com, SugarCRM, Adobe CC and more.- Implementation and quality control of a robust E-Filing system used company wide, as well as oversight on our physical filing system.- Management of IT Budget, invoices and billing company wide.- Creation of training and troubleshooting documentation for employees.- Responsible for Resident Experience, generating reports and measuring KPIs such as CSAT, response time and internet services revenue.- Management of contractors, including: IT Outsourcing, Cleaners, Security & Maintenance.- Management of Health & Safety, Fire Safety and Compliance across locations.

London, England, United Kingdom

- Established training programmes and supportive materials tailored to business requirements and objectives.- Devised training schedules, prepared materials and booked necessary facilities to conduct the above.- Monitored impact of employee training against predefined metrics.- Completed onboarding and training of both new and current employees.- Ensured smooth operations of the shop floor with other leadership members.

London, England, United Kingdom

- Assisting customers with macOS based products as well as iOS products, troubleshooting hardware and software, finding suitable solutions. - Managing areas of responsibility and mentoring the wider team on procedures, best practices and achieving results. - Certified in macOS Hardware Repairs.

London, United Kingdom

- Diagnosing & Resolving both Software and Hardware issues with iOS Devices (iPhone, iPad, Apple Watch, Apple TV & HomePod)- Connecting with customers on a daily basis, taking time to discuss the reason for their visit, what we can do for them at Apple and offering them the most suitable solution for themselves. - Managing time both individually and as a team to ensure customer expectations are met when visiting the store.- Mentoring new Genius Bar employees to keep standards across the store consistent and aligned with expectations. - Certified in iOS Hardware Repairs.

- Working from Home during Lockdown 2021 as part of the Apple Support team, connecting with customers via phone calls. - Providing support to customers via phone calls whilst Apple Stores are closed, performing basic troubleshooting and finding the right service for the customer. - Managing my own schedule day-to-day to ensure there's enough time to connect with customers as well as my team and our leaders, completing required training and taking time to reflect on my performance.- Adapting to abnormal and unusual circumstances during a pandemic and bringing part of retail into home life.

London, United Kingdom

London, United Kingdom

- One-to-one connection with customers to find the right product and the right fit. - Certified Clarks Shoe Fitter, responsible for the measuring and fit checking of shoes for all customers from babies to adults. - Trained with Clarks POS systems, as well as responsible for Merchandising of the store based on seasonal updates.- As Stockroom Manager my responsibilities included: Loss Prevention, Audit Preparation, Managing Deliveries, Training of New Starters (Stock Room) & Maintenance of the Stock Rooms.

Bachelor'S Degree, Ux / Ui Design

I graduated from University of the Arts London in June 2020 with BA (Hons) Information & Interface Design. The degree was heavily focussed.

Btec Extended Diploma, It (Software Development), D*Dd

For two years I attended Grimsby Institute to study IT (Software Development). The spectrum of what this course covered was quite broad.