Responsible for improving the reliability and scalability of Meraki's cloudWorked with Ruby, Rails, and Ansible to automate and improve server maintenance processesDesigned a process to improve issue handoff between on-call engineers and product owners

Responsible for operating and automating maintenance operations within Meraki's cloud systemsReclaimed 5% of disk space previously unusable across all servers in the environment

Triaged and solved customer incidents over phone and emailReproduced customer issues in-house using company equipment to analyze incidentsFound and reported technical bugs in products to engineering teamsQuickly learned competitor's technologies in order to help solve problems with customer's integrationsIdentified a major throughput issue with one of our flagship products by applying a novel testing methodology and was able to drive a successful resolution for our customer

Ran the lab component of the Data Communications and Networking classManaged computing resources, lab safety, and drove student successAssessed students' solutions to problems and assigned grades for work

Responded to phone and email tickets from students having network problems in campus housingPerformed site visits to problem areas for troubleshootingLocated non-compliant hardware for the school by performing wireless site surveys

Assisted professor and students in laboratory settingAssessed and graded students understanding of conceptsAnswered students questions and help them understand material

Created in-house reproductions of customer topologies for incident analysisDrove email cases to resolution by troubleshooting and providing documentation to customersProvided high-touch support to a managed service customer including working with vendors over phone and email

Ran a Wordpress website and MyBB forum for an online community on a volunteer basisHandled availability incidents in a timely fashion without losing user dataMade many upgrades to the site, including major software upgrades and introducing HTTPS support