Tyler Pope Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

Pleasanton, California, Us

Analyze complex business problems to be solved with automated systems. Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configure system settings and options; plan and execute unit, integration and acceptance testing; and create specifications for systems to meet business requirements. Design details of automated systems. Provide consultation to users in the area of automated systems. Lead cross-functional linked teams to address business or systems issues.

Pleasanton, California, Us

Workday's mission is to build the next generation of enterprise business services—Human Capital Management, Financial Management, and Payroll—and deliver the solutions on a Software as a Service (SaaS) model.Analyze complex business problems to be solved with automated systems. Provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. Configure system settings and options within the PSA tool; plan and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. Provide consultation to users in the area of automated systems. Lead cross-functional linked teams to address business or systems issues. Consistently work with client-focused internal and external resources in conjunction with Professional Services and outsourcing functions. Assist with company-wide, web-enabled solutions.

Redwood City, Ca, Us

Responsible for requirement gathering and resource allocation of multiple teams totaling 50+ individuals. Built and maintained reports, dashboards, and metrics to help monitor the performance of the team. Collaborated effectively with a variety of individuals and teams within the company. Demonstrated the ability to think strategically about complex issues, leading to thoughtful recommendations and action plans. Experience working independently and a track record of taking initiative in uncertain, dynamic environments.

Assisted in launch and deployment of new Facebook product for public figures. Responsible for routing and automation via a customer relationship tool to prioritize incoming requests from Facebook’s global users. Incorporated in a support task force reviewing and validating all public content to help company attain greater security compliance. Provided global support to users by responding to inquiries in a timely and efficient manner, while meeting all established deadlines. Trusted with confidential information and preserved data integrity.

Mountain View, Ca, Us

Responsible for reviewing company security policy violations; consistently resolved over 6,000 account issues per week and helped company achieve greater security compliance. Provided support to Google’s global users by interacting with multiple internal departments, while meeting all established deadlines. Performed review of content and terminated Google blogs containing impersonation and private information violations. Maintained data integrity and trusted with confidential information. Mentored and trained new team members on required job processes.

Managed staff of over 25 employees. Responsible for scheduling, direct coaching, and performance reviews, resulting in increased productivity. Primary employee held accountable for recording customer recommendations; improved overall customer experience through timely and sincere responsiveness. Developed weekly cash flow reports with cash receipts and expenditures. Supported various marketing platforms and techniques to increase customer retention, resulting in 10 percent profit gains over employment period. Worked minimum of 30 hours per week while attending college full-time. Initially hired as delivery driver, promoted to general manager after one year.

Monitor the youth basketball league that includes over 300 girls and boys as well as adult softball leagues. Responsible for safety of all participants, specifically safe use of facilities and equipment. Serve as a mentor anytime participants require help in overcoming challenges of sports and sportsmanship.

Oversaw and served as a role model to 50+ children ranging from 5-10 years old. Displayed characteristics such as multitasking, patience, and problem solving on a daily basis. Lead field trips to various locations around the bay area and was held accountable for all children present.

Assisted the head of operations for the SAP Open tennis tournament for a week in February 2012. Duties included cleaning the courts, restocking equipment (tennis balls, towels, etc.), and ensuring all beverage coolers were stocked. Entertained the audience in between matches with music and promotional giveaways.

Bachelor Of Applied Science (Basc), Kinesiology And Exercise Science

Bachelor Of Applied Science (B.A.Sc.), Kinesiology And Exercise Science