Tyler Pratt Email & Phone Number

Portland, Oregon Metropolitan Area

Beaverton, Oregon, United States

Led 12 engineers across 2 teams, ensuring premier athletes enjoy a premium shopping experience by building and supporting an exclusive access e-commerce platform. Maintained a well-staffed team focused on meeting the highest standards of engineering excellence.Led implementation of observability tooling (New Relic and SignalFX), measuring application availability and reducing MTTR.Migrated monolithic allotment management application to cloud-native, serverless architecture, cutting infrastructure costs by more than 50% and simplifying support.Drove cloud migration and optimization efforts, leading to a +40% reduction in infrastructure costs.

Beaverton, Oregon, United States

Managed 3 engineering teams totaling 15 engineers in delivering software to serve consumers across multiple channels, including voice, web, and mobile. Responsible for managing licensing and vendor costs for critical projects. Partnered with Product, Program, and Stakeholder teams to deliver meaningful business value, built high-functioning teams by recruiting and retaining top talent, focusing on team health, and addressing obstacles to success.Migrated multiple services and experiences to modern technologies and cloud-native architecture, increasing stability and reducing costs.Doubled employee Net Promoter Score (eNPS) by addressing team frustrations and ensuring alignment with organizational goals.Assisted in migration from Oracle to Salesforce for North America CRM solution, resulting in significant savings through reduction in licensing costs and increased agent efficiency.

Beaverton, Or

Managed team of 6 Release Managers and Deployment Coordinators responsible for enabling the delivery of incredible experiences to consumers on Nike.com. Assisted teams in adhering to best practices while moving to Continuous Delivery. Partnered with product and program teams to construct rollout plans for new consumer experiences.Doubled frequency of releases from semi-monthly to weekly while also improving stability of releases.Recognized for excellence in sponsoring holiday readiness and execution.

Beaverton, Or

Supported 30-person team of globally dispersed Analysts and Engineers responsible for ensuring optimal consumer experiences on Nike.com. Partnered with Release team to deliver value while preserving uptime. Responsible for ensuring service restoration for critical incidents.Reduced Mean Time To Resolve (MTTR) for critical incidents by 42%, implementing improved monitoring and better collaboration with development teams.Restructured support team and implemented process improvements to take full advantage of evolving DevOps model.

Greater Seattle Area

Production Support Manager (Merchandise Planning)Led team of 6 technology professionals to deliver desired results for business partners to meet division’s goals and objectives.Grew portfolio of supported applications without increasing headcount, improving efficiency, and deprecating non-essential services.Sponsored Value Stream Mapping Workshop, reducing MTTR for Cross-Team Incidents.

Greater Seattle Area

Partnered with partners and stakeholders from across Merchandising to deliver solutions that met customers' needs.Developed, implemented, and supported several large-scale Merchandise Planning Solutions.Organized and facilitated Innovation Boot Camps and Design Thinking Workshops.

Master Of Arts (M.A.), Cultural Studies/Critical Theory And Analysis

Bachelor'S Degree, Multi/Interdisciplinary Studies