• Develop product training and deliver training programs for clients using AbbaDox radiological information system (RIS) software. • Lead client training events and support clients through the implementation process. • Manage internal and external wiki sites and client training materials.• Collaborate with internal team to develop process documentation.• Create product release notes.

• Accountable for the delivery and project management of learning programs for federal government clients.• Managed client relationships and deliver client presentations to communicate project status and metrics.• Directed and supported a team of associates responsible for client project deliverables and program delivery.• Influenced and collaborated with internal and external stakeholders to establish and execute project objectives.• Managed operations functions such as scope, resources, and risks, escalating issues as appropriate.• Supported business development by evaluating client requests, presenting solutions, and assisting in statement of work (SOW) proposal development and pricing. Priced over $1 million in new business proposals in 2020.

• Managed a team of associates to deliver learning programs for clients on-time and on-budget.• Performed team management functions including performance management, talent pipeline development, recruiting, and administrative task compliance while performing existing Learning Consultant responsibilities.

• Provided training and learning consulting services for clients implementing electronic medical record software solutions.• Managed client relationships to understand complex workflows or processes to develop recommended learning solutions, curriculums, and delivery models including instructor-led learning, train-the-trainer, digital learning, simulation, and supplemental learning materials.• Developed enterprise learning strategy for a federal client project which included a blended learning, collegiate-style approach leveraging adult learning theory and learning design best practices. Strategy development included governance structure, learning design strategy, technology adoption objectives, LMS needs, and change management objectives.• Led acute nursing curriculum development for Intermountain Healthcare in Salt Lake City, Utah and was the main point of contact between the client, trainers, and project leadership for all nursing curriculum, domain, and learning needs during a multi-year software implementation project.• Managed the largest area of training on the Intermountain project accounting for nine curriculums with thousands of end-users (nurses, patient care technicians, therapists, counselors) trained. Recognized by leadership for work on the project, receiving awards for consulting excellence.• Trained over 150 providers for Banner Health resulting in a client satisfaction score of 93%.• Trained over 1,900 clinical staff members averaging a 93% training satisfaction score for Hamad Medical Corporation in Doha, Qatar during a three-month global training project.• Exceeded billable hour and client satisfaction targets set each quarter.

• Consulted in the Application Management Services (tier-two support/consulting services) group for clients using a Cerner Millennium Point of Care (medication barcode scanning) software.• Responsible for troubleshooting issues, tracking code defects, providing training, and translating client needs into manageable deliverables and system configuration changes.• Employed basic knowledge of relational databases, Cerner Command Language (patterned off of Microsoft SQL), Citrix, BMC Remedy, Oracle Business Intelligence and other proprietary software to troubleshoot, investigate, and resolve client issues or configuration change requests.• Utilized independent judgement and technical skills to resolve client issues in a fast-paced, deadline driven environment.• Recognized by clients and managers for strong communication skills and ability to provide excellent service.

• Recruited University of Missouri students to fill internship and full-time store management positions in the MO, KS, IL, IN region, focusing on the Kansas City and St. Louis markets. • Built relationships with faculty and staff to support long-term recruiting strategy.• Utilized outreach techniques such as group presentations, career fairs, workshops, and one-on-one interactions to promote career opportunities and evaluate talent.• Communicated with candidates through each step of the hiring process to address questions and act as an on-boarding resource to new-hires.• Collaborated with company leadership including, campus recruiter, store managers, district mangers, and group human resource managers to create recruiting strategy and execution plan.

• Learned about all aspects related to managing a Target store during a 10 week summer internship at the highest volume Target in the Kansas City market.• Performed leader-on-duty shifts overseeing all store operations including managing over 40 hourly team members, setting and following-up on daily goals and expectations, and responding to guest needs.• Increased sales in soft lines (clothing) department by leveraging team resources, analyzing financial reports, and adhering to company best practices.