Tyler Robbins Email & Phone Number

Richmond Hill, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Inpixon is an indoor data company and a world leader in indoor intelligence. Our indoor location data platform and patented technologies ingest and integrate data with indoor maps enabling organizations to harness the power of indoor data to create actionable intelligence. Inpixon customers can take advantage of location awareness, analytics, sensor fusion and the Internet of Things (IoT) by leveraging our high-performance data analytics engine, patented algorithms, and advanced mapping… Show more Inpixon is an indoor data company and a world leader in indoor intelligence. Our indoor location data platform and patented technologies ingest and integrate data with indoor maps enabling organizations to harness the power of indoor data to create actionable intelligence. Inpixon customers can take advantage of location awareness, analytics, sensor fusion and the Internet of Things (IoT) by leveraging our high-performance data analytics engine, patented algorithms, and advanced mapping technology to uncover the untold stories of the indoors.Learn more about how we can help you increase revenue, decrease costs, and enhance safety at www.inpixon.com. Show less

Markham, Ontario

Book4Time is a global provider of cloud-based management solutions for Spa and Wellness businesses. Operating in over 70 countries, Book4Time is the preferred solution for the world’s largest and most prestigious spa, beauty and wellness brands, with a market reach of over 20 million consumers, managing more than $1.5 billion in annual transaction volume.

Toronto, Canada Area

eCompliance is the leading software solution for improving worker participation in safety. Offering a real-time safety environment, eCompliance empowers organizations to improve EHS performance by connecting their people, places, and equipment.As Manager of Professional Services, I was responsible for the successful implementation of the eCompliance & Field iD products. As part of my duties, I developed a new Enterprise Onboarding strategy with a tailored approach to large multi-site… Show more eCompliance is the leading software solution for improving worker participation in safety. Offering a real-time safety environment, eCompliance empowers organizations to improve EHS performance by connecting their people, places, and equipment.As Manager of Professional Services, I was responsible for the successful implementation of the eCompliance & Field iD products. As part of my duties, I developed a new Enterprise Onboarding strategy with a tailored approach to large multi-site deployments and high levels of complexity. The resulting outcomes lead to a significant improvement in Time to Value, Implementation Length, and Renewal Rate. Show less

Toronto, Canada Area

• Led a team of Support Specialists who achieved a 98% CSAT rating for the year.• Developed in-depth analytics, reported to the eCompliance C-Suite, Product & Customer Success teams, focusing on insights to drive the business and be the voice of the customer.• "A Player of the Year" award in 2017. • Values award winner 2018.• Directed a team of developers as Product Owner for the Field iD Product, ensuring bi-weekly product releases featuring both bug fixes and… Show more • Led a team of Support Specialists who achieved a 98% CSAT rating for the year.• Developed in-depth analytics, reported to the eCompliance C-Suite, Product & Customer Success teams, focusing on insights to drive the business and be the voice of the customer.• "A Player of the Year" award in 2017. • Values award winner 2018.• Directed a team of developers as Product Owner for the Field iD Product, ensuring bi-weekly product releases featuring both bug fixes and enhancements.• KPI improvements averaging 120% YoY, resulting in drastic reductions in Time to First Response, Resolution Times, and increases in Customer Satisfaction. • Management Member and head of JHSC.• Office Fire Warden, and implemented yearly staff First Aid Certification.• Active contributing member of Social Committee / Culture Club, organizing monthly company-wide team-building events and holiday parties. Show less

Toronto, Canada Area

• Act as the main point of contact for new customers who have little to no experience with SaaS products during their onboarding.• Act as the final escalation point for customer support.• Assisted with customers’ software implementation via Webinar and Onsite Training across the world.• Create, maintain, and grow support processes to ensure end to end client satisfaction.• Provide C-Level reporting to ensure continual product engagement and sales growth from established… Show more • Act as the main point of contact for new customers who have little to no experience with SaaS products during their onboarding.• Act as the final escalation point for customer support.• Assisted with customers’ software implementation via Webinar and Onsite Training across the world.• Create, maintain, and grow support processes to ensure end to end client satisfaction.• Provide C-Level reporting to ensure continual product engagement and sales growth from established customers. • Lead and manage a diverse team of Technical Support Specialists, Account Management Specialists, and Product Implementation Specialists.• Created a “Free Trial” program leading to a significant decrease in Sales Cycle and generated revenue to offset cost center. Show less

• Developed Standard Operating Procedures for Social Media Customer Care interactions on Facebook & Twitter.• Voice of the Customer data collected through Social Media channels and insight provided throughout company to enhance and create processes to improve Customer Experience.• Created Office of the President with associated insight gathering and process gap analysis. • Completed ACHIEVE7 Performance Coaching Program with included COMPAS integration. • Certified… Show more • Developed Standard Operating Procedures for Social Media Customer Care interactions on Facebook & Twitter.• Voice of the Customer data collected through Social Media channels and insight provided throughout company to enhance and create processes to improve Customer Experience.• Created Office of the President with associated insight gathering and process gap analysis. • Completed ACHIEVE7 Performance Coaching Program with included COMPAS integration. • Certified Trainer/Facilitator for ACHIEVE7 Performance Coaching Program. Show less

• Created and implemented programs and processes utilizing off the shelf systems to transition the Contact Centre from reactive coaching to proactive coaching methodologies. • Developed contact centre wide Standard Operating Procedures for a varied array of subjects.• Actively transitioned new hire representatives through training gap analysis and just in time coaching.• Providing immediate and comprehensive coaching to staff increasing performance in contact centre KPI's.•… Show more • Created and implemented programs and processes utilizing off the shelf systems to transition the Contact Centre from reactive coaching to proactive coaching methodologies. • Developed contact centre wide Standard Operating Procedures for a varied array of subjects.• Actively transitioned new hire representatives through training gap analysis and just in time coaching.• Providing immediate and comprehensive coaching to staff increasing performance in contact centre KPI's.• Successfully completed Rogers Managing Matters for Emerging Leaders. Show less

• Act as the first point of contact to resolve Level One escalations and take ownership of customers concerns to arrive at a mutually beneficial resolution.• Report and analyze various performance metrics, including impacts to handle time, website errors, Ecommetry discrepancies, product offerings and communications.• Monitor results and take action to meet all key performance indicators.• Effectively respond to e-mails and chat sessions initiated by Customers through the Shopping… Show more • Act as the first point of contact to resolve Level One escalations and take ownership of customers concerns to arrive at a mutually beneficial resolution.• Report and analyze various performance metrics, including impacts to handle time, website errors, Ecommetry discrepancies, product offerings and communications.• Monitor results and take action to meet all key performance indicators.• Effectively respond to e-mails and chat sessions initiated by Customers through the Shopping Channel’s website.• Ensure other methods of customer contact are utilized when required such as outbound calling, up selling and use of social media.• Perform other duties and special projects as requested by a supervisor or manager.• Continuously exceed metrics performance as established by senior management team.• Participate in discussion with upper management on ways to continuously improve business operations, focusing on service excellence and productivity. Show less

• Maintained a complete debt collection portfolio, including requisition forms, aged debt balances, receivables schedule and payment options.• Effectively negotiated with third tier contracts, 2 to 4 years post account cut off, to achieve beneficial resolution for both the organization and client.• Compiled and analyzed collection activity reports, consisting of credit event activity levels, revenue loss, debt recovery, work logs, and timesheets.• Fully compliant and knowledgeable… Show more • Maintained a complete debt collection portfolio, including requisition forms, aged debt balances, receivables schedule and payment options.• Effectively negotiated with third tier contracts, 2 to 4 years post account cut off, to achieve beneficial resolution for both the organization and client.• Compiled and analyzed collection activity reports, consisting of credit event activity levels, revenue loss, debt recovery, work logs, and timesheets.• Fully compliant and knowledgeable in the Federal Debt Collection Practices Act Show less

Markham East

• Provided superior customer service to all clients through in-depth product knowledge and empathy.

5000 Highway 7 East

• Supervised daily operations, functions, training, and employees of the business.• Initiated key Coaching Programs to assist sales staff in meeting targets.• Vendor negotiation and logistical management of incoming special orders for clientele.