• Receive mentorship from Agile experts and mentors, leveraging their guidance and expertise to enhance my skills as a Scrum Master and deepen my understanding of Agile principles and practices.• Serve as the Scrum Master for an IT infrastructure development team, responsible for facilitating and optimizing the Agile Scrum process to ensure effective project delivery.• Guide the team in adopting and adhering to Scrum principles and practices, fostering a culture of collaboration, transparency, and continuous improvement.• Organize and facilitate daily stand-up meetings, sprint planning sessions, sprint reviews, and retrospectives, ensuring timely and productive discussions to promote team alignment and progress.• Act as a liaison between the development team and product owners/stakeholders, ensuring clear communication, requirements clarification, and expectations management.

• Perform asset management activities as an Asset Management Technician II, ensuring accurate and up-to-date records of all company assets.• Conduct regular audits and physical inventory checks to verify asset location, condition, and adherence to asset management policies and procedures.• Assist in the implementation and maintenance of asset tracking systems and databases to streamline asset management processes and improve efficiency.• Collaborate with cross-functional teams to track asset movement, transfers, and disposals, ensuring compliance with company policies and regulatory requirements.• Coordinate with vendors and suppliers for asset procurement, maintenance, and repairs, ensuring timely resolution of issues and minimizing downtime.• Provide support and guidance to end-users regarding asset management practices, policies, and procedures.• Collaborate with IT teams to ensure proper configuration, installation, and decommissioning of IT assets, adhering to best practices and industry standards.

As the Project Manager, I handled project planning, resource allocation, and budget management.• Collaborated with customers to define clear deliverables, roles, and responsibilities.• Maintained and updated office technologies to meet security requirements.• Researched and evaluated hardware and software options, considering cost and benefits.• Developed processes and procedures at the project and company levels.• Assisted with company strategic planning.• Mentored and coached team members for their professional development.

As a Field Service Technician II, I assumed a range of responsibilities to provide comprehensive assistance to both internal and external customers in troubleshooting hardware and software issues, both remotely and in person. Leveraging my expertise as a technical subject matter specialist, I actively contributed to multiple project teams and continuous improvement initiatives.• Spearheaded a video telemedicine system initiative to facilitate remote treatment for patients unable to receive onsite care.• Orchestrated an audio-visual upgrade project to modernize conference systems across all locations.• Delivered corporate technology training sessions for team members and employees.• Engaged with vendors to establish, maintain, modify, or terminate contracts and services.• Configured, repaired, and conducted routine maintenance on laptops, desktops, scanners, printers, mobile devices, and various other technological equipment for approximately 3,200 employees, both on-site and remotely for out-of-state facilities.• Executed cable testing, repair, and termination procedures.• Actively participated in daily kaizen events, driving measurable metrics for process improvement.• Conducted structured, in-person walkthroughs of patient care units, facilities, and employee areas to observe, problem-solve, and build rapport.

As a Solution Analyst, my primary focus was to facilitate effective communication and configuration of our electronic health record and enterprise resource systems, ensuring the utmost patient and employee privacy and safety.• Actively participated in rapid improvement events aimed at eliminating financial waste, reducing patient admission timeframes, and establishing standardized communication protocols across all levels of treatment.• Constructed and maintained the revenue cycle system and relevant applications within Cerner, utilizing development tools and a proprietary custom code language.• Configured and updated treatment programs based on pricing, census, schedule changes, and other relevant attributes.• Developed and implemented server communication platforms to streamline and automate insurance transactions with healthcare payers and third-party vendors.• Conducted audits of system events and logs to identify errors within patient financial data and collection balance submissions.

• Performed troubleshooting, repair, and maintenance of laptops, desktops, projectors, VoIP phones, wireless access points, and various other technological devices.• Designed and conducted comprehensive technical training sessions for district faculty members.• Established and nurtured vendor partnerships to oversee technology procurement, returns, and warranty procedures.• Served as an audio and visual technician for district musicals, concerts, school events, and faculty meetings.• Executed installation of cabling infrastructure in each facility, encompassing coaxial, ethernet, power, and security lines.• Attained full-time employment as a technician subsequent to successful completion of a work-school cooperative program.