Tyler Hannon Email & Phone Number

Chicago, Illinois, United States

KWILL Merchant Advisors' goal is to leverage talent, analytics, & critical thinking in order to provide comprehensive, strategic solutions to a wide range of industries from real estate to manufacturing, construction supply, logistics, business services, banking, consumer goods, and beyond.Our IT Division's goal is to help solve business problems by implementing user-friendly technological solutions that aid in the growth and efficiency of companies and their employees.We provide the following services:- IT Consulting - System Implementations (ERP/WMS)- Managed Services

Houston, Texas, United States

Umoja Supply Chain Solutions collaborates with food banks, healthcare providers, and government entities to provide logistical support through sourcing, delivery, and procurement of nutritious and affordable food.Responisbilities include:- Streamlining business solutions through efficient IT Operations- Developing long-term strategic plans that align with business goals- Leading Cybersecurity initiatives and developing IT security policies- Overseeing IT Infrastructure & Support- Collaborating on ERP/WMS implementations, customizations, and administration- Providing guidance around business process automation

Austin, Texas, United States

Nonprofit focused on bridging the digital divide by promoting access, opportunity, and adoption of technology in under-resourced communities.

College Station, Texas, United States

Service tech in a Managed Service Provider environment (~25 customers). Assisted with projects, onsites, and daily support desk tickets

Houston, Texas, United States

Contracted to McLane Global as an onsite resource. McLane Global has 3 warehouses in Houston, TX, Salt Lake City, UT, and Riverside, CA. While onsite, managed the upkeep of the ERP/WMS systems & IT infrastructure.Onsite Responsibilities:- Served as the point of contact for issues related to ERP system (MS Dynamics AX 2012)- Worked directly with 3rd party consultants to optimize performance and sustainability - Migrated the hosting of the application from on-prem to a private data colo- Helped with deploying multiple instances of AOS by creating a load-balancing cluster- Rolled out RDS farm built for interfacing with the application after migration to the data colo- Worked alongside the Operations team to improve inbound/outbound processes within the system (location directives/profiles, work templates, picking/putaway zones, etc)Additional Responsibilities:- Performed basic maintenance/upkeep of IT Infrastructure at all 3 warehouses- Provided support to all users both onsite and remote - Assisted with the opening of a new warehouse in SLC (traveled onsite and installed hardware)

College Station-Bryan Area

Promoted to Professional Services Team to assist with projects both onsite and remotely. Focuses on: - Performed site surveys and assessments to improve infrastructure and security- Worked directly with VIP clients and power users - Addressed P1-related incidents and outages - Served as escalation to help desk team- Met quotas of projects to finalize budget and spending - Standardized workstation installs with the use of Imaging Systems and RMM software- Led projects for the installs of servers, firewalls, switches, etc - Assisted NOC team with backups & disaster recovery tools (Datto, Logic Monitor, DataDog, etc)- Performed Server Administration on services like Active Directory, Group Policy, DNS, DHCP, RDS, etc

Temple, Texas

Help Desk technician in a Managed Service Provider environment (~75 customers). Assisted with daily help desk tickets and workstation installs.Focuses on:- Quickly resolving T1-related issues (printers, email, password resets, etc)- Installing workstations & other devices onsite at client's offices - Improving technical documentation and standard operating procedures- Onboarding new clients (physically moving hardware as well as working remotely on migrations)

Taylor, Texas

Durcon (owned by Wilsonart) is a manufacturer of epoxy resin worksurfaces and products. Assisted programmers and system administrators in the IT department. Continued to work on previously assigned projects at Wilsonart while also learning about Durcon's internal custom-built application. Projects: - Configured SQL test servers- Re-cabled network closets- Performed physical maintenance on the onsite server room (failover internet, backup generator, and airflow control)

Killeen/Temple, Texas Area

Wilsonart is a global manufacturer and distributor of High Pressure Laminates (HPL). Served as an intern in the IT department and was tasked with projects that helped in learning the basics of IT. Projects:- Reimaged and installed +125 workstations upgrading from WinXP to Win7- Improved asset management & network visibility with ITAM software (onboarded computer & network devices, configured inventory reports, patch logs, device specs & health reports, etc)- Maintained and monitored anti-virus software on +300 workstations and +40 servers- Assisted with IP address management by assigning static addresses and properly labeling devices