At MyBookkeepingPro.com, our mission is to help your business stay profitable for years and years!Our Services:✅ Monthly Bookkeeping & Reconciliation: Leave the monthly number crunching and account checks to us✅ Clean-Ups: We’ll tidy up any bookkeeping mess, ensuring your accounts are accurate and organized✅ QuickBooks Setup: Get QuickBooks up and running perfectly for your business with our expert setup✅ QuickBooks Training & Support: Learn QuickBooks from the prosCompanies come to us when:*They’re frustrated with disorganization and realize they need to do something about it.*They’re disappointed with the service they receive from their current bookkeeper*They’re challenged and intimidated by the use of accounting software.*Or there may be a general sense that the person keeping their books isn’t doing as well as they could or should.They may have tried things to address the challenges, like online solutions or Quickbooks live support, but for whatever reason, the challenges keep arising, and they don’t know why or how to fix them.Ready for hassle-free bookkeeping? Visit us at MyBookkeepingPro.com

● Take ownership of customer issues and see problems through to resolution● Research, diagnose, troubleshoot and identify solutions to resolve customer issues● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams● Provide prompt and accurate feedback to customers both internally and externally● Ensure proper recording and closure of all issues● Follow the SLA for issues with respect to severity● Follow up on technical queries and provide prompt feedback● Prioritize customer queries and escalate serious technical issues to engineering● Relay application functionality feedback from customers to product and engineering.● Participate in on-call rotations to coordinate and resolve emergencies● Collaborate with team members and customers● Improve documentation and publicly share knowledge● Improve support processesQA Engineer | Aug 2018 – Jun 2021Performed rigorous manual and automated testing procedures to uphold stringent quality standards. Documented detailed test results and findings in JIRA for project tracking, analysis, and informed decision-making. Crafted comprehensive QA test plans outlining testing strategies, procedures, and success criteria for thorough software evaluation.● Created and deployed an automated API testing suite using Postman for validation of API functionalities and performance.● Ensured thorough software quality assurance by engineering Python-based smoke, regression, and security testing frameworks with Selenium on GitHub.● Heightened web application performance and user experience via cross-browser testing of functionality, usability, interface, and security.Software Engineer | Feb 2016 – Aug 2018● Supported business setup by automating enterprise onboarding processes through AWS API integration and Python script deployment.● Improved API-driven services and introduced new features using Laravel/Angular for frontend and PHP/MySQL for backend.

● Worked closely with other team members to plan, design, and develop robustsolutions in a timely manner.● Wrote maintainable and extensible PHP code with MySQL interfaces in a teamenvironment as a full stack web developer● Performed testing and troubleshooting methods documented resolutions.● Developed object-oriented software, including Version 2 of client payment interface.